Aww sorry about it not fixing your issue, I understand your frustration with the game, took me a long time, months of research on fixes etc, most guides are very outdated for modern systems :(
If you still can’t reach EA Support through the regular app or website, here are the most reliable contact methods that usually get through:
1. EA Help official site (recommended)
Go to: https://help.ea.com/en/contact-us/
Log in with the EA account linked to your Sims 3 games.
Select The Sims 3 as your product.
Choose a platform (Origin, EA app, etc.).
Under “Select Topic,” choose Manage My Account or Missing Content.
Click Select Contact Option to open chat or request a callback (if available in your region).
2. EA Help on Twitter/X
If chat isn’t showing, you can DM them directly here:
https://twitter.com/EAHelp
They’re active and usually respond within a day or two.
3. EA Help Chat via the EA App
Open the EA App > Click the top-left menu (☰) > Help > EA Help
Scroll to the bottom and select “Contact Us.”
4. Use EA Answers HQ for escalations
If all else fails, you can also post on https://answers.ea.com
with your case number, and a community manager can forward it to EA Support.
Extra tip:
If your packs disappeared after moving from Origin to the EA App, ask them to “resync entitlements.” That’s the phrase their support team recognizes for restoring missing Sims 3 packs.
