Hi @sammimom81
there's actually a few reasons for that
- I don't work for EA so my time is my own. It's my choice what I want to answer and when I want to answer. If you PM me, I'll get an email and I feel pressured into answering cause you expect one. So I don't answer any (unless I asked you to of course) to not have that pressure. Cause pressure makes me not wanna help anymore :D
- If you PM me, no one else will see your issue. There's many helpers on this site that maybe able to help you as well. They might be online at different times than me and hence, if you post in the forums, you get an answer much faster cause more people will see it
- It's very likely that someone else has the same issue. If you post via PM and we solve the issue, no one else can profit from it. If you had posted in the forums and someone was able to help you, another person might see your post and can do the same.
Hope that answers your big letterd question :D