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madikristenfish's avatar
madikristenfish
2 years ago
Solved

sims 3 game opening but frozen while progressing in background

I updated my laptop to windows11, since then, my sims 3 game will open and launch, but the screen itself is frozen while the music is progressing in the background. When I return to the desktop and h...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @madikristenfish6  The Sims 3 crashes in your dxdiag could easily be related to the graphics driver, but that doesn't mean the driver itself is the issue.  And you can't update the driver on a Surface; you can only uninstall and reinstall the driver that Microsoft provides for your model laptop.  But that may not be necessary either.

    Instead, try forcing the game to open in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open Options.ini, search for fullscreen , and set it to 0 (zero).

    If that doesn't help, please try changing the setting in this post (17):

    https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800

    The thread covers issues with Sims 4 and a different Surface laptop, but this was a problem for a few different models for a little while, and these graphics options don't necessarily get along with older games in general.

madikristenfish's avatar
madikristenfish
2 years ago

I moved the folder and it still didn't work, so I ran the diagnostic and have attached it here. I did consider, after all the ways I could think of fixing this, that it may be the graphics driver, as someone on Facebook told me this same thing happened to them when they updated their graphics card, but I'm not too tech savvy to know entirely what that means.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@madikristenfish6  The Sims 3 crashes in your dxdiag could easily be related to the graphics driver, but that doesn't mean the driver itself is the issue.  And you can't update the driver on a Surface; you can only uninstall and reinstall the driver that Microsoft provides for your model laptop.  But that may not be necessary either.

Instead, try forcing the game to open in windowed mode.  Go into Documents > Electronic Arts > The Sims 3, open Options.ini, search for fullscreen , and set it to 0 (zero).

If that doesn't help, please try changing the setting in this post (17):

https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800

The thread covers issues with Sims 4 and a different Surface laptop, but this was a problem for a few different models for a little while, and these graphics options don't necessarily get along with older games in general.

  • madikristenfish's avatar
    madikristenfish
    2 years ago

    OH my gosh!! I cannot thank you enough for sharing that thread!! It was indeed such a simple fix! just that little flip of the setting! Bess you for responding and helping me!!! Thank you thank you thank you!!!!!!!

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