Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Approved

Sims 3 game wont open-the launcher loads, the game doesn't

I have just got the newest update, the select your Ep's to play with one, but I still want to play with all of them rather than having to choose. I followed all the steps in the launcher but as soon ...
pc
technical issues
Anonymous's avatar
Anonymous
10 years ago
Approved
Yeah I also tried to remove some of the packs and play but even that didn't work, and I also received the same message, it's really annoying because I didn't mind the lagging before but now they're telling me the packs will affect my game play but won't even let me open the game to see how it affects it 😡
crinrict's avatar
crinrict
Hero+
10 years ago

You can ignore the message. Just click on that you don't want to see it anymore and it should not pop-up anymore.

Is Origin running ok in the background ?

Does the game never start or close right away ?

Can you see the process ts3.exe pop-up in your task manager or what happens ?

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    I think origin is working okay because when I tried to open the game through it, it later said that the last time played was today even though I haven't actually played it 😞 Also the game never actually opens, I get the blue loading circle on my mouse but then it goes away and the game doesn't open, and nothing to do with the sims, besides origin, shows up in the task manager either 😑

    Thank you for replying though 🙂
      • Anonymous's avatar
        Anonymous
        10 years ago
        Approved

        okay here it is, I dont know if you needed all of it but I read the link and here's the stuff they said would be useful.

        Spoiler
        ------------------
        System Information
        ------------------
        Time of this report: 1/6/2016, 22:26:27
               Machine name: xxxx
           Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
                   Language: English (Regional Setting: English)
        System Manufacturer: Hewlett-Packard
               System Model: HP ProBook 4520s
                       BIOS: Default System BIOS
                  Processor: Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz (4 CPUs), ~2.5GHz
                     Memory: 4096MB RAM
        Available OS Memory: 3888MB RAM
                  Page File: 2090MB used, 5682MB available
                Windows Dir: C:\Windows
            DirectX Version: DirectX 11
        DX Setup Parameters: Not found
           User DPI Setting: Using System DPI
         System DPI Setting: 96 DPI (100 percent)
            DWM DPI Scaling: Disabled
             DxDiag Version: 6.01.7601.17514 32bit Unicode

        ------------
        DxDiag Notes
        ------------
              Display Tab 1: No problems found.
                Sound Tab 1: No problems found.
                  Input Tab: No problems found.



        ---------------
        Display Devices
        ---------------
                  Card name: Intel(R) HD Graphics
               Manufacturer: Intel Corporation
                  Chip type: Intel(R) HD Graphics (Core i5)
                   DAC type: Internal
                 Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02
             Display Memory: 1696 MB
           Dedicated Memory: 64 MB
              Shared Memory: 1632 MB
               Current Mode: 1366 x 768 (32 bit) (60Hz)
               Monitor Name: Generic PnP Monitor
              Monitor Model: unknown
                 Monitor Id: SEC3551
                Native Mode: 1366 x 768(p) (60.031Hz)
                Output Type: Internal
                Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
        Driver File Version: 8.15.0010.2622 (English)
             Driver Version: 8.15.10.2622
                DDI Version: 10
               Driver Model: WDDM 1.1
          Driver Attributes: Final Retail
           Driver Date/Size: 1/11/2012 13:28:32, 8313856 bytes
                WHQL Logo'd: Yes
            WHQL Date Stamp:
          Device Identifier: {D7B78E66-4306-11CF-B279-1934A2C2C535}
                  Vendor ID: 0x8086
                  Device ID: 0x0046
                  SubSys ID: 0x1413103C
                Revision ID: 0x0002
         Driver Strong Name: oem1.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2622😛ci\ven_8086&dev_0046
             Rank Of Driver: 00E62001
                Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
           Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                             {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                             {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                             {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
               D3D9 Overlay: Supported
                    DXVA-HD: Supported
               DDraw Status: Enabled
                 D3D Status: Enabled
                 AGP Status: Enabled








        ------------------------
        Disk & DVD/CD-ROM Drives
        ------------------------
              Drive: C:
         Free Space: 105.8 GB
        Total Space: 238.4 GB
        File System: NTFS
              Model: Hitachi HTS725025A9A364 ATA Device

              Drive: E:
         Free Space: 392.5 GB
        Total Space: 953.9 GB
        File System: NTFS
              Model: HGST TOURO Mobile 3.0 USB Device

              Drive: D:
              Model: hp CDDVDW TS-L633R ATA Device
             Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

        --------------
        System Devices
        --------------
             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
           Driver: n/a

             Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
        Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E3
           Driver: n/a

             Name: Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
        Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_3040103C&REV_01\001517FFFF24141200
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
           Driver: n/a

             Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
        Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E1
           Driver: n/a

             Name: Realtek PCIe GBE Family Controller
        Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_1413103C&REV_03\D4020000684CE00000
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
           Driver: n/a

             Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
        Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E0
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
           Driver: n/a

             Name: Standard Enhanced PCI to USB Host Controller
        Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D0
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
           Driver: n/a

             Name: Standard Enhanced PCI to USB Host Controller
        Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E8
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
           Driver: n/a

             Name: Intel(R) Management Engine Interface
        Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1413103C&REV_06\3&33FD14CA&0&B0
           Driver: n/a

             Name: Intel(R) 5 Series/3400 Series Chipset Family Thermal Subsystem - 3B32
        Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FE
           Driver: n/a

             Name: Intel(R) 82801 PCI Bridge - 2448
        Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1413103C&REV_A5\3&33FD14CA&0&F0
           Driver: n/a

             Name: High Definition Audio Controller
        Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1413103C&REV_05\3&33FD14CA&0&D8
           Driver: n/a

             Name: Standard AHCI 1.0 Serial ATA Controller
        Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_1413103C&REV_05\3&33FD14CA&0&FA
           Driver: n/a

             Name: Intel(R) HD Graphics
        Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1413103C&REV_02\3&33FD14CA&0&10
           Driver: n/a

             Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
        Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_1413103C&REV_05\3&33FD14CA&0&E5
           Driver: n/a

             Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B
        Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_1413103C&REV_05\3&33FD14CA&0&F8
           Driver: n/a

             Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1413103C&REV_02\3&33FD14CA&0&00
           Driver: n/a




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