Sims 3 Into the Future Limited Edition items not downloading.

you should get an email with a code for the quantum pack which you will redeemon the sims 3 site  that can take up to 24 hours for you to get the email if after 24 hours you do not get the email then contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

p.s.

tomake finding the redeem page easier to find boo mark this link http://www.thesims3.com/incentive/futureredeem.html

also once you registier game this is free if your interested in it http://store.thesims3.com/setsProductDetails.html?categoryId=11488&scategoryId=14270&index=0&productId=OFB-SIM3:68631&pcategoryId=12858&ppcategoryId=12490