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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@dryasdust0  Thanks for providing the dxdiag, which lists a number of Sims 3-related errors that look like they're related to .NET Framework 3.5.  So please try uninstalling and reinstalling it.  Click Windows key-R, enter "appwiz.cpl" without quotes, click "Turn Windows features on or off," and you'll see .NET 3.5 near the top of the list.  Click the filled-in box to uninstall, and restart your computer.  Repeat the process, except this time, click the now-empty box to reinstall, and restart again.

If this doesn't help, please let me know what error you see, if any, when you try to open the launcher.  Please also look for related entries in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that happen at exactly the time you tried to open the launcher, specifically after reinstalling .NET 3.5, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

  • dryasdust0's avatar
    dryasdust0
    2 years ago

    Thank you. I uninstalled an reinstalled .NET Framework 3.5 but nothing changed. There is no error message or anything. When I try to launch the game, the EA App closes for a second and then comes back and nothing happens. This is the details on the reliability monitor:

    Kaynak: Sims3Launcher

    Özet: Çalışma durduruldu

    Tarih: ‎31.‎05.‎2024 10:05

    Durum: Rapor gönderildi

    Açıklama: Stopped working
    Hata Uygulaması Yolu: C:\Program Files\EA Games\The Sims 3\Game\Bin\Sims3Launcher.exe

    Sorun imzası
    Sorun Olay Adı: CLR20r3
    Sorun İmzası 01: sims3launcher.exe
    Sorun İmzası 02: 1.0.0.0
    Sorun İmzası 03: 568d485b
    Sorun İmzası 04: Sims3Launcher
    Sorun İmzası 05: 1.0.0.0
    Sorun İmzası 06: 568d485b
    Sorun İmzası 07: 93b
    Sorun İmzası 08: 129
    Sorun İmzası 09: System.BadImageFormatException
    OS Sürümü: 10.0.22631.2.0.0.768.100
    Yerel Kimlik: 1055

    Sorunla ilgili ek bilgiler
    Demet Kimliği: 4c5985ac6261a1fcc7153c799f808445 (128993122269)

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @dryasdust0  This is unfortunately the same error as before.  It's worth manually installing DirectX 9, which is simple to do.  The DX9 issue is associated with a slightly different error but would also prevent the launcher from opening.  Here's how:

      https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861

      If that doesn't help, please run a repair install of Windows, which is a bit drastic but should cover all the potential reasons why reinstalling .NET 3.5 didn't help.  Here's how (option two):

      https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two

      To be clear, this should not delete any of your data.  But if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

      Please uninstall and reinstall .NET Framework 3.5 again after you're done with the repair install.  If you still can't open Sims 3, please post any new error you see in the Reliability Monitor.

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