@ kellim66 try contact CS as they are the only ones who can look at your account and hopefully fix your issue for you for you
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
edit typo
@rumbutter Thank you I'll keep trying but this is where I get sent to.SMH ...Fingers crossed
