Sims 3 Keeps Crashing, Repeatedly
Hi All! I wanted to reach out, because you guys have been able to help me in the past. My issue is that starting about a month ago, I was getting back into the Sims 3 after a short break. I'm very ...
Forum Discussion
@TheRaddestCrow How long does it typically take before the game crashes, and is there any pattern at all to what's happening on-screen at the time? You removed mods, but do you have any custom content, and if so, did you try removing that too?
Please also run a dxdiag and attach it to a post, for reference.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hello @puzzlezaddict !
There isn't really a pattern to when the game crashes, sometimes it'll be 8 minutes or it'll get to 30 minutes before it crashes, and the on-screen actions are just typical game play like scrolling over the town or even just watching my single sim in their house. I also lowered my graphics settings in-game, but the crashes still persist at the same amount. I don't use any custom content, so I don't think that could affect it
Thank you so much for your help!
@TheRaddestCrow Your dxdiag doesn't list any Sims 3 crashes, just a number of generic Windows update errors. (The dxdiag only lists the last 10 errors.) So it's best to clean those up first. Please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 3 crashes themselves, I'm wondering whether your computer might be running out of memory while you play. The game can only use a little shy of 4 GB, Windows uses just over 2 normally, and you have 8 installed, but background processes can increase overall RAM use significantly. That's even more true if Windows is trying and failing to update. I also notice that your laptop's page file is not particularly large and almost all used; the page file is where extra data gets dumped when it doesn't fit in RAM.
Point is, please increase the page file size. Here's how (option three):
https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three
Set the minimum to 16000 and the max to 16384. Your laptop has more than enough storage to accommodate the extra 5 GB.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 3 crash, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello @puzzlezaddict,
Thank you so much for this advice. Here is the result of the Terminal scan:
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag. /End
Unfortunately, I did end up having another crash. I followed your advice, and here is the result of the Reliability Monitor:
Faulting application name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Faulting module name: TS3.exe, version: 0.2.0.32, time stamp: 0x568d4bac
Exception code: 0xc0000005
Fault offset: 0x001907f7
Faulting process id: 0x0x354C
Faulting application start time: 0x0x1DA10C8557E0610
Faulting application path: C:\Program Files\EA Games\The Sims 3\Game\Bin\TS3.exe
Faulting module path: C:\Program Files\EA Games\The Sims 3\Game\Bin\TS3.exe
Report Id: d907c410-e859-4a74-bc88-0905a54fe0d7
Faulting package full name:
Faulting package-relative application ID:
