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Kiarah001's avatar
Kiarah001
4 years ago
Solved

Sims 3 launcher won't open

So basically, my laptop was wiped, so I redownloaded Sims 3 however every time I try to play it, it wont load at all; the launcher wont even show. I even tried to compress it in properties which did nothing. I uninstalled and reinstalled it 3 whole times which did absolutely nothing, I am frustrated and I am about to to give up this is my last resort, I don't even have a sims 3 document file just properties. The PC I have is Windows 10 version 21H1.

edited title for clarity.  -puzzlezaddict

pc
technical issues

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  • TheGodlyGenius's avatar
    TheGodlyGenius
    4 years ago

    Here is my message after all those steps:

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    Checking for updates now

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @TheGodlyGenius  Please run a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If any install, restart again afterwards.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @TheGodlyGenius  Please uninstall and reinstall .NET Framework 3.5.  Hit Windows key-R, enter "appwiz.cpl" without quotes, and click "Turn Windows features on or off."  You'll see .NET 3.5 at the top of the list.  Click the box next to it to uninstall and restart your computer.  Then repeat the process to reinstall, and restart again.

    If the box next to .NET 3.5 is empty, that means it isn't installed, and you can simply install it and restart.

  • TheGodlyGenius's avatar
    TheGodlyGenius
    4 years ago

    I downloaded Sims 3 from EA Desktop through Gamepass for PC. The "launching game" window opens and the progress bar moves, but then it closes and nothing else happens. I'm just back to looking at EA Desktop.

    I've attached my dxdiag and this is the problem detail when the failure happens:

    Source
    Sims3Launcher

    Summary
    Stopped working

    Date
    ‎8/‎23/‎2021 5:20 PM

    Status
    Report sent

    Description
    Stopped working
    Faulting Application Path: C:\Program Files\EA Games\The Sims 3\Game\Bin\Sims3Launcher.exe

    Problem signature
    Problem Event Name: CLR20r3
    Problem Signature 01: sims3launcher.exe
    Problem Signature 02: 1.0.0.0
    Problem Signature 03: 568d485b
    Problem Signature 04: Sims3Launcher
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 568d485b
    Problem Signature 07: 93b
    Problem Signature 08: 129
    Problem Signature 09: System.DllNotFoundException
    OS Version: 10.0.19042.2.0.0.256.48
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 39594d4c8fd47cc46695967067512c16 (128992955579)

    Any help is very appreciated!

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