Forum Discussion

4 years ago

Solved

Sims 3 launcher won't open

So basically, my laptop was wiped, so I redownloaded Sims 3 however every time I try to play it, it wont load at all; the launcher wont even show. I even tried to compress it in properties which did ...

technical issues

puzzlezaddict
4 years ago
@Kiarah001 Please undo any changes you've made (i.e. compressing files). Try reinstalling DirectX 9. You don't need to uninstall anything; just download the installer from Microsoft and run it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Restart your computer afterwards and before trying to play.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Edit: For anyone struggling to install DX9 or unsure if the runtime has in fact installed, please see this post for more detailed instructions:

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M247861

puzzlezaddict

Hero+

4 years ago

@Kiarah001 Please undo any changes you've made (i.e. compressing files). Try reinstalling DirectX 9. You don't need to uninstall anything; just download the installer from Microsoft and run it.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

Restart your computer afterwards and before trying to play.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Edit: For anyone struggling to install DX9 or unsure if the runtime has in fact installed, please see this post for more detailed instructions:

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M247861

Kiarah001
4 years ago
OMG THANK YOU SO MUCH IT WORKS YAYYYY!
wagnersimoes
4 years ago
Thaaanks! It also worked here 🙂
KTuckwell
4 years ago
@puzzlezaddict I am having a similar problem. I have tried a lot of fixes, including reinstalling the DirectX 9, but nothing has worked. I am technologically inept though so I am a little worried that I might have done it wrong? I don't know, but I have done the DxDiag thing, so I will add that here. If you are able to help me I would very much appreciate it. Thanks.
DxDiag for sims 3.txt90 KB
peculiar-pixels
4 years ago
Hi! I hate to bother you but I tried installing it on my windows 10 pc, and the sims 3 still won't open. I even tried running the sims 3 as an admin, but it didn't work either. Is there anything else I can do?
- puzzlezaddict
  Hero+
  4 years ago
  @peculiar-pixels Please run a dxdiag and attach it to a post.
  
  https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
  
  And for the record, no one's bothering me by posting here, especially not with a possibly interesting tech issue.
  - peculiar-pixels
    4 years ago
    Okay! Thank you!! I attached the DxDiag
    DxDiag.txt92 KB
SeishinZeroXX
3 years ago
This is the SOLUTION people, i did it and it works now. Thank you, you are a true GOD! <3
february0540
9 months ago
Hello
The Sims 3 launcher doesn't open and D:\Users\documents\Electronic Arts path doesn't have the Sims 3 folder. Can you help please?
DxDiag.txt101 KB
- puzzlezaddict
  Hero+
  9 months ago
  @february0540 Please manually install DirectX 9, as described here:
  
  https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
  
  The Sims 3 folder in Documents > Electronic Arts does not get created until the game's own launcher opens for the first time. Since you can't get that far, it's no surprise that the folder doesn't exist yet.