Sims 3 not launching on new windows 10 laptop
I just bought a new acer laptop that runs windows 10, for the soul purpose of playing the sims 3. I downloaded Origin then downloaded the sims 3 and all my expansion packs, everything went smoothly w...
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Alright, so on august 12th I spent a little more than 2, in-consecutive hours, on the phone with EA. It's not smart on my part to wait this long to reply, but this is so frustrating that I left it for a couple weeks, I'll try to remember everything we did. On the first phone call he downloaded a new version of the sims 3 onto my origin account, he was sure this was the solution, but, naturally with my luck it wasn't. Second phone call we were looking into my graphics cards, I believe I turned off one the two that came if my laptop off, and tried launching it again, did't work. Third phone call we downloaded a bunch of files called "VC_redistx64" and "VCresdist_x84" and installed those, but it didn't launch, and at that point I left it and didn't call back a forth time, because, oh my god this is annoying. The technical support guy on the third call said something like, he's sure it's some program or setting on my laptop is preventing the game from launching. I'm really at a loss though at what could be preventing it from launching considering I've tweaked some much so far.
@marinamennear were you ever able to solve this issue? I am facing the same thing and can't find a solution anywhere ☹️
@miniyo9914 Try reinstalling DirectX 9, as described here:
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I have the same exact problem at the moment, tried reinstalling DirectX and did all the other things mentioned... any chance you could help me out? nothing seems to work ☹️
@shikaritani Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Thanks in advance!!
@shikaritani First of all, please undo any compatibility setting you're using for Sims 3; the game runs just fine in Windows 10.
Your dxdiag shows that Origin is crashing repeatedly, and while it's not necessarily related to the Sims 3 issue, it's worth doing a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." Let me know whether Sims 3 works. If it doesn't, disconnect all nonessential peripherals (basically everything except mouse and keyboard), restart your computer, and try again.
- @puzzlezaddict Did anyone figure this out as I'm having this problem as well?
Thanks. @CirrocA This kind of thing does get figured out most of the time. Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether the game has ever run on this computer and whether you've ever had two EA/Origin accounts merged.
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