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@ayyyeden What motherboard do you have in your computer? Can you hear the fans of the Radeon RX 580 speed up when you play the game? Is the monitor plugged into the Radeon card or the motherboard video port? How old is the video card? Have you bench marked the video card to see if there is an issue 3D video? When you re install the operating system there are some settings you need to do for this game. The most important setting is in the control panel - programs and features - you need to enable .net framework. Just enable both 3.5 and 4.7 and reboot the computer. The error you are getting may be a hardware issue of overheating - the fans on the Radeon card should be noticeably louder running a 3D graphical game. New computers are not immune to defective components although rare I have seen bad memory modules and bad graphics cards out of the box.
Oh no, I didn't realize the photo would be that small. If you need me to make it bigger, let me know
- roberta5918 years agoHero (Retired)
@ayyyeden There should be two places to plug the monitor - on the mother board or the video card. The monitor should be plugged into the video card - not the motherboard. What is the spec for the power supply (400W?)? A popular video benchmark I use is 3dmark - there is a free version. After you did the reset does the game run - do you have the same issue?
- 8 years ago
I don't know how to plug my monitor into my video card, also i don't know about my power supply. I have been playing the game for a good amount of time but the signature "Sims 3 Has Stopped Working" has reoccurred. I think this will only get worse, as it did before.
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