@wilmine Is your computer a pc or mac? You may be able to track it. This depends on how the computer is being used. Have you talked to an EA game consultant? Are you now using a new EA account? Activation codes will only be accepted one time to the account in use at that time. You really need to talk to an EA game consultant because user accounts can NOT be accessed in these forums.
Hey, thank you so much. It's a PC. I don't know where or how to get directly in contact with a consultant. It's all this have you tried this or that or a forum or "quick help" section on their website? If you have a direct email that would be amazing. And it is not that I have used a different account. It's the account from back then.
Community ManagerOn the help site, please select EA app as your product, then Manage My Account-> I need help logging into my account and you should see the current available contact options for live support.
