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Idaskot's avatar
Idaskot
2 years ago
Solved

Sims 3 packs are missing from sims 3 launcher but are installed on the EA app

Hello, I have a problem where I got a new PC, and then I installed the EA app and started to download my sims 3 games. My Sims 3 base game and expansion packs downloaded successfully, but when I open...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    2 years ago
    Hi @Idaskot,

    Thanks so much, we took a look at this and I believe you should be good to go now.

    One quick note is that you won't have access to Katy Perry's Sweet Treats as we no longer have the capability to access that addon as the licensing rights expired several years ago.
EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
2 years ago
Hi @Idaskot,

Thanks so much, we took a look at this and I believe you should be good to go now.

One quick note is that you won't have access to Katy Perry's Sweet Treats as we no longer have the capability to access that addon as the licensing rights expired several years ago.
Idaskot's avatar
Idaskot
2 years ago
@EA_Cade Thank you so much! it worked!
  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    2 years ago
    Glad to hear it @Idaskot!

    Please reach out to us if anything else needs attention 🙂
    • usalisab's avatar
      usalisab
      2 years ago

      Can I get help with the same issue?

      I have not been able to use any games that I bought through the EA online store through the app. All games that I bought through discs that were downloaded to my hard drive currently work.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @usalisab  Which packs are missing?  Are they installed in the EA App but not showing in the launcher, or can you not even install them?

    • cece123cutie1's avatar
      cece123cutie1
      1 year ago

      can u help me with mines all my expansions are missing but installed on ea app

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