Sims 3 Pets Glitch?

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

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System Information
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Time of this report: 4/30/2013, 15:22:41
       Machine name: PORYGON
   Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.101014-0432)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Inspiron 1501
               BIOS: BIOS Version 2.3.0
          Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56 (2 CPUs), ~1.8GHz
             Memory: 1918MB RAM
          Page File: 1881MB used, 2203MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6001.18000 32bit Unicode

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DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

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Display Devices
---------------
        Card name: ATI Radeon Xpress 1150
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Xpress Series (0x5975)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_5975&SUBSYS_01F51028&REV_00
   Display Memory: 830 MB
 Dedicated Memory: 127 MB
    Shared Memory: 703 MB
     Current Mode: 1280 x 800 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
   Driver Version: 7.14.0010.0449 (English)
      DDI Version: 9Ex
Driver Attributes: Final Retail
 Driver Date/Size: 11/24/2006 23:34:34, 2494464 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp:
Device Identifier: {D7B71EE2-1A35-11CF-5972-FF21A1C2CA35}
        Vendor ID: 0x1002
        Device ID: 0x5975
        SubSys ID: 0x01F51028
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_A ModeMPEG2_C
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled

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Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801F5&REV_1022
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.00.5840.16387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/2/2006 02:36:49, 235520 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

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Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 34.1 GB
Total Space: 114.5 GB
File System: NTFS
      Model: ST9120821AS ATA Device

      Drive: D:
      Model: HL-DT-ST DVD+-RW GSA-T11N ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), 1/19/2008 00:49:51, 67072 bytes

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System Devices
--------------
     Name: Broadcom 802.11g Network Adapter
Device ID: PCI\VEN_14E4&DEV_4311&SUBSYS_00071028&REV_01\4&108F1F71&0&0030
   Driver: C:\Windows\system32\DRIVERS\BCMWL6.SYS, 4.82.0028.0056 (English), 11/2/2006 02:30:53, 464384 bytes

     Name: Broadcom 440x 10/100 Integrated Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F51028&REV_02\4&B216F0A&0&00A4
   Driver: n/a

     Name: Base System Device
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01F51028&REV_01\4&B216F0A&0&09A4
   Driver: n/a

     Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_01F51028&REV_19\4&B216F0A&0&08A4
   Driver: C:\Windows\system32\DRIVERS\sdbus.sys, 6.00.6001.18000 (English), 1/19/2008 00:32:56, 88576 bytes

     Name: AMD Miscellaneous Configuration
Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
   Driver: n/a

     Name: AMD DRAM and HyperTransport(tm) Trace Mode Configuration
Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
   Driver: n/a

     Name: AMD Address Map Configuration
Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
   Driver: n/a

     Name: AMD HyperTransport(tm) Configuration
Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&2411E6FE&0&C0
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A3F&SUBSYS_5A3F1002&REV_00\3&2411E6FE&0&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:20, 151096 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A38&SUBSYS_59501002&REV_00\3&2411E6FE&0&30
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:20, 151096 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A37&SUBSYS_59501002&REV_00\3&2411E6FE&0&28
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:20, 151096 bytes

     Name: ATI Radeon Xpress 1150
Device ID: PCI\VEN_1002&DEV_5975&SUBSYS_01F51028&REV_00\4&1A9BDD30&0&2808
   Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 7.01.0001.0537 (English), 11/24/2006 23:46:38, 2085888 bytes
   Driver: C:\Windows\system32\DRIVERS\ativcaxx.cpa, 10/1/2006 16:10:35, 328162 bytes
   Driver: C:\Windows\system32\DRIVERS\ativcaxx.vp, 10/1/2006 16:10:35, 929 bytes
   Driver: C:\Windows\system32\DRIVERS\ativvpxx.vp, 11/25/2006 00:09:54, 35968 bytes
   Driver: C:\Windows\system32\DRIVERS\ativpkxx.vp, 8/23/2006 19:26:56, 2096 bytes
   Driver: C:\Windows\system32\DRIVERS\ativokxx.vp, 8/23/2006 19:26:56, 2096 bytes
   Driver: C:\Windows\system32\DRIVERS\ativdkxx.vp, 8/23/2006 19:26:56, 2096 bytes
   Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0009 (English), 11/24/2006 23:09:56, 49152 bytes
   Driver: C:\Windows\system32\atiumdag.dll, 7.14.0010.0449 (English), 11/24/2006 23:34:34, 2494464 bytes
   Driver: C:\Windows\system32\atiumdva.dll, 7.14.0010.0126 (English), 11/24/2006 23:24:54, 659968 bytes
   Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0015 (English), 11/24/2006 23:37:38, 159744 bytes
   Driver: C:\Windows\system32\atiicdxx.dat, 10/19/2006 12:16:06, 138101 bytes
   Driver: C:\Windows\system32\atiumdva.dat, 6/3/2008 03:02:02, 3107788 bytes
   Driver: C:\Windows\system32\Ati2evxx.exe, 6.14.0010.4151 (English), 11/24/2006 23:36:02, 557056 bytes
   Driver: C:\Windows\system32\Ati2evxx.dll, 6.14.0010.4151 (English), 11/24/2006 23:37:00, 229376 bytes
   Driver: C:\Windows\system32\atipdlxx.dll, 6.14.0010.2513 (English), 11/24/2006 23:37:28, 237568 bytes
   Driver: C:\Windows\system32\Oemdspif.dll, 6.14.0001.0018 (English), 11/24/2006 23:37:18, 221184 bytes
   Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2508 (English), 11/24/2006 23:37:08, 42496 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5950&SUBSYS_01F51028&REV_10\3&2411E6FE&0&00
   Driver: n/a

     Name: ATI I/O Communications Processor LPC Controller
Device ID: PCI\VEN_1002&DEV_438D&SUBSYS_01F51028&REV_00\3&2411E6FE&0&A3
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/19/2008 02:41:14, 16440 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_438C&SUBSYS_01F51028&REV_00\3&2411E6FE&0&A1
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/19/2008 02:41:13, 16440 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:10, 45112 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/19/2008 02:41:30, 21560 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (English), 1/19/2008 02:43:06, 110136 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_438B&SUBSYS_01F51028&REV_00\3&2411E6FE&0&9C
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 19456 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_438A&SUBSYS_01F51028&REV_00\3&2411E6FE&0&9B
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 19456 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4389&SUBSYS_01F51028&REV_00\3&2411E6FE&0&9A
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 19456 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4388&SUBSYS_01F51028&REV_00\3&2411E6FE&0&99
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 19456 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4387&SUBSYS_01F51028&REV_00\3&2411E6FE&0&98
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 19456 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4386&SUBSYS_01F51028&REV_00\3&2411E6FE&0&9D
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:21, 39424 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:25, 226304 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 00:53:42, 194560 bytes
   Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 04:46:05, 8704 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 02:34:25, 15872 bytes

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_01F51028&REV_13\3&2411E6FE&0&A0
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&0&A4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:20, 151096 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_01F51028&REV_00\3&2411E6FE&0&A2
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6001.17036 (English), 1/18/2008 23:30:49, 53760 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4380&SUBSYS_01F51028&REV_00\3&2411E6FE&0&90
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/19/2008 02:41:13, 16440 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (English), 1/19/2008 02:42:10, 45112 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/19/2008 02:41:30, 21560 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (English), 1/19/2008 02:43:06, 110136 bytes

It's probably your graphic card which is underpowered for the game.

Your graphic drivers are 7 years old. I would check if there are newer ones, it might help.

http://sims3.crinrict.com/en/2011/10/error-distorted-animals.html

im having the same problem, i dont know what a graphics card is or owt but i have sims 3 fast lane, late night and i got pets today and installed it but when i went into create a sim i made a family and two horses and when i tried to make a dog it was all solid malti coloured, but i went into gameplay thinking it would be okay and my dog was still malti coloured so i thought, well i dont want a wierd dog and got my sims phone out and put up for adoption. when i looked back at my dog it was a deformed monster, it scared the life out of me, everything else is fine and the only other glitch i have ever had is with my sims, i cannot make my sims fat or skinny because they just get big gaps in their bodies, they go normal but only when i close my laptop and open it, but i have never really minded, but could this be related to this problem. i have done the first thing you said to do but i am too scared to go back on my game because the deformed creature is actually scaring me! its a real downer because i love sims 3 and was planning to get another expansion pack but at this rate i wont be even going on my game again ☹️ also i was planning on making a movie with sims 3 about this horse, im 13 and i write stories but really wanted to make a movie about a horse i writ a story about but now im scared its going to happen to my horses too, i havent checked cats yet.

hi melissa can you post your dxdiag the way crin showed with the blue link in the second post someone will look at it

okay here it is, i also just updated my game but havnt been on it since

------------------
System Information
------------------
Time of this report: 8/29/2013, 22:44:06
Machine name: MELISSA-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.101014-0432)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A16
Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3062MB RAM
Page File: 2006MB used, 4330MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

i went back on to sims 3 and when it came up with their like family photo the family and two horses look fine but the dog is still multi coloured, will it change when i go on?!

okay hi again ha, a new patch just came up on my game launcher. this is the info about it, i have completed it now.