Sims 3 Pets Glitch
So I'm having an issue. and I'm becoming very impatient about this matter. I have spoken with 3 different people about this ordeal. All of which were helpful, but all of which told me to do different things. Reguarding the sims 3 pets glitch. That I have no IDEA HOW TO FIX. and all I want is something else for my time/money.
I went to target 2 days ago. Bought sims 3 pets expansion. came home, installed it. Got to playing the next day, pets are deformed. I am extremely confused. ((it's sims 3, I would figure that considering how this expansion came out about a yr ago, it'd be just fine. nope!!)) I spoke with one representative. Very nice guy, Gordan. I think his name was, basically thought that the expansion was not showing up on my origin account. But he was a nice guy to talk to and was helpful in his own way.
Paveeb? I think this guy's name was. Also helpful. He wanted to know if I had downloaded the recent update. I thought I did, but I retried, thanks to him, just to make sure. And I tried out my game early this morning to see if the download worked out. it didn't..
So I get on, not 10 minutes ago, to talk to one other. and and his/her name is Vivek. Tells me to come here, express to anyone reading this. That I have a problem with a GLITCH in a GAME that SHOULD HAVE been FIXED a long while back.
All these people are helpful people and as far as I care, they are pretty cool. However, this does not solve my problem. All I want. Is either; a refund, a different game in exchange, or a possible answer to what I and/or the team can do to fix this. I spent good money on a game that entertains me, only to find that I can't play it properly b/c of reasons that are unknown to me. I WANT to know how to fix this problem. Can someone PLEASE HELP ME???
Also, I was told to express this: