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TLL_Flame92's avatar
2 years ago

Sims 3 Preowned Disc. Redemption Code already used by prior owner

I recently purchased The Sims 3 for Mac. The issues I'm running into include:

"the developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

&

Redemption Code already used.

Can I receive a new redemption code for a preowned disc? How do I get the update to install the game?

For additional information. I'm running Mac OS 10.15.7

Any help would be terriffic.

1 Reply

  • @TLL_Flame92  No, you can't receive a new code.  EA doesn't allow the transfer of games from one account to another, so it won't support someone trying to use a previously-owned disc copy either.

    The other issue is you're trying to run a 32-bit application (the Sims 3 installer on the disc) in an OS (Catalina) that doesn't run 32-bit apps at all.  The version of Sims 3 on this disc is also 32-bit, so you wouldn't be able to use it on this computer regardless.  If you had a new copy of Sims 3, you could register it in the EA App and download the 64-bit version, but that only works with a valid code.

    It's probably not what you want to hear, but EA does put Sims 3 on sale here and there, usually including during Black Friday week.  The Starter Pack is a bundle of the base game, one EP, and one SP, and it's the same price ($20 U.S. normally, $8-10 on sale) as a single EP or SP, so it's a pretty good deal at its sale price.

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