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XxTheHolyBiblex's avatar
XxTheHolyBiblex
10 years ago
Solved

Sims 3 problem Ambitons and Supernatural won't install on mac

So I ordered Sims 3 Supernatural and Ambitions for my mac. I cancelled both of the downloads by a mistake and I don't know how to download it again.

Every time I try to install sims 3 Ambitions it always pauses 26 seconds and 56 seconds for Supernatural. I ordered another sims 3 ambitons because I thought it would work but no so I want my money back please.

@Bluebellflora  please and thank you in advance

mac
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    10 years ago

    @XxTheHolyBiblexX

    In Origin click on Origin in the menu bar then Preferences. Click on the Advanced tab then click on Delete all Game Installers. After they have been deleted click on Browse Game Installers to make sure they have all gone. Now make sure that all traces of Ambitions and Supernatural have been deleted by reading and following the relevant instructions in this guide.

    After you have done all that try downloading and reinstalling again. For refunds you need to contact EA customer support - http://help.ea.com/en/contact-us/new/

22 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    I bought the Sims 3 Seasons through Origin. I downloaded it through their program, it worked fine. I then installed it and it worked fine. However, when I go to the launcher to start the game Seasons EP doesn't not show up as installed. If I go to uninstall the game (even though it appears in my applications folder) it is not an option to uninstall as every other EP I have is. I want to know why it isn't showing up when it seemed everything worked. I also cannot UNINSTALL it on my MAC, nor through origin, as origin still says PLAY for the SEASONS EP. However, I still cannot "PLAY" seasons even thought it says I can, because my MAC does not seem to recognize it as installed, even though the icon is in the applications folder with all my other EP's. PLEASE HELP! I've tried researching this problem for hours, and have had no solutions. I have the new Macbook AIR 2013 if that helps. 

    THANKS!!!!

  • Anonymous's avatar
    Anonymous
    12 years ago
    Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

    First thing to do is to go into Applications on your Mac and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

    If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

    You can delete and reinstall the Origin client for Mac and make sure it is up-to-date. The latest version can be downloaded from here: http://www.dm.origin.com/mac/download

    Additional advice on how to download games (thank you Tremayne for this tip):
    When downloading from Origin, do NOT use the first install icon. Move your cursor over the game cover and click on the information "i" and then click on the install button from there.

    For some reason, downloads from Origin frequently become corrupted. Using the "i" reduces the chance of your download being corrupted. If you have already been unfortunate and have a corrupted download, then it is important to remove all traces of this before trying again, by doing a thorough, clean uninstallation first, of the game as well as Origin: http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
  • Anonymous's avatar
    Anonymous
    12 years ago

    Thank you for taking the time to explain all of this. I have been trying to get help from the chat line and over the phone and unfortunately it has been frustrating and absolutely pointless. You have truly helped me. Thank you again.

  • Anonymous's avatar
    Anonymous
    12 years ago

    That's OK, no problem. I hope you can get your game working. Origin seems terribly flakey but once you are set up your game should be OK 🙂

  • Anonymous's avatar
    Anonymous
    12 years ago

    This worked. I haven't loaded the game yet to see, but it now shows up in the launcher! Thanks so much!!

  • aalexaaandrra's avatar
    aalexaaandrra
    11 years ago

    I cannot thank you enough! Have looked everywhere and no one seemed to have a simple explanation. 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago

    I bought the Sims 3 pets expansion pack last night.  During installation an error message came up saying that it had to shut unexpectedly.  When I went to reinstall it, the game won't let me.  It says it's ready to play.  However it is not in my sims 3 folder, it won't play when I click on play and there seems to be no way to reinstall the game.  I have tried a number of trouble shooting ideas I have found on the internet like uninstalling origin client and none of them have worked.  I can't uninstall the whole of sims 3 as I have no idea where my original disc is... I use my expansion pack generations to play the game currently.  It's a mac.  I'm very annoyed that I have spent the money on a game I can't even play.  If anyone has any ideas?? 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi

    Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

    There are two things you can try.

    1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

    2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.

    If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

    Caspin

  • Ashgerva123's avatar
    Ashgerva123
    10 years ago

    I tried to choose to redeem product code, through origin. However a notification pops up saying that the code has already been used as i have already installed it. Don't want to lose any content as   I have been playing for years. I'm only wishing to play through origin as the Sims 3 application will not read my disc, however my desktop will. 

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