Forum Discussion

10 years ago

Solved

Sims 3 problem Ambitons and Supernatural won't install on mac

So I ordered Sims 3 Supernatural and Ambitions for my mac. I cancelled both of the downloads by a mistake and I don't know how to download it again. Every time I try to install sims 3 Ambitions it ...

mac

technical issues

Bluebellflora
10 years ago
@XxTheHolyBiblexX

In Origin click on Origin in the menu bar then Preferences. Click on the Advanced tab then click on Delete all Game Installers. After they have been deleted click on Browse Game Installers to make sure they have all gone. Now make sure that all traces of Ambitions and Supernatural have been deleted by reading and following the relevant instructions in this guide.

After you have done all that try downloading and reinstalling again. For refunds you need to contact EA customer support - http://help.ea.com/en/contact-us/new/

Anonymous

11 years ago

I bought the Sims 3 pets expansion pack last night. During installation an error message came up saying that it had to shut unexpectedly. When I went to reinstall it, the game won't let me. It says it's ready to play. However it is not in my sims 3 folder, it won't play when I click on play and there seems to be no way to reinstall the game. I have tried a number of trouble shooting ideas I have found on the internet like uninstalling origin client and none of them have worked. I can't uninstall the whole of sims 3 as I have no idea where my original disc is... I use my expansion pack generations to play the game currently. It's a mac. I'm very annoyed that I have spent the money on a game I can't even play. If anyone has any ideas??

Anonymous

11 years ago

Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

There are two things you can try.

1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.

If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

Caspin