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Anonymous's avatar
Anonymous
12 years ago

sims 3 reinstall

my sister used my labtop and now all my sim 3 and dlc is gone i tryed reinstalling it but it does not work will i have to rebuy it or would that even fix it??

3 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    are you on a mac ? so i can ask for our mac helper to assist you as you may have to do a clean uninstall to redownload and install your purchases , if you please let us know if your on a mac so you an get the right help you need

  • Anonymous's avatar
    Anonymous
    12 years ago

    i have a pc useing windows7

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    you shouldn't have to buy again as it can be fixed i just want  to be sure you get the right help you need hopefully  she accidentally moved your user directory to a different place rather than where it should be in the electronics arts/thesims3 folder

    usually the information in this blog here helps to find the missing items http://sims3.crinrict.com/en/2011/09/error-saves-are-gone-options-are-reset.html  BUT i'm going to post in the helpers corner to ensure you get the correct help you need for this

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