Sims 3 SimPoints Help!!!
I brought "The Sims™ 3 Dragon Valley Gold Edition" and in the "Store - The Sims™ 3" it says "the Bonus Sim Points that come with the Gold Edition Bundle" what points? i haven't gotten any points an...
Forum Discussion
@BlueWolfAdam24 I haven't bought this particular bundle, so I don't know for sure how it works. But did you receive more than one code with your purchase? Sometimes the world can have one code, and there's a second for other bonus content. So check the confirmation email again to see whether there's a second code buried somewhere.
If that's not how it worked, and the points were supposed to be granted automatically when you purchased DV, then check the store page for a Redeem SimPoints button. It's been a while for me, but I remember it being on the left side of the page when I was signed into the store, and I think it was blue. If you click that, any points you're owed are supposed to be added to your account. This is how it works when you register the base game or World Adventures, so it might work for DV too.
If neither of these helps, you'll need to contact EA customer support for help.
https://help.ea.com/en/contact-us/
You're not supposed to get SimPoints for the interactive loading screen game though. The points you earn from that are lifetime happiness points for your sims; you should get a message that they've been granted to your sim, or equally distributed among the household sims, when the save finishes loading. This is the way it's always worked.
I don't know how many points you had before, but is it possible you're using a different account than you were when you had lots of points a few years ago? If so, the points would be on that old account, not your new one.
