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Anonymous's avatar
Anonymous
8 years ago

Sims 3 sound cuts out in Windows 10

Hi!

I've been having an issue where the sound of the game will cut out every so often, so that I have to restart the game. Sometimes it cuts the sound for the entire computer and I have to restart the whole thing. Sometimes the sound will keep going for half an hour, and sometimes only for about a minute. It's really frustrating. It also seems to be pretty random as to when it happens - the best I can tell is that it happens when I change game speed sometimes, but other than that I have no idea. My drivers are all up to date and the Sims is the only game I'm really having any trouble with.

Windows 10 Pro 64bit

Lenovo E540 Edge

i7 2.2Ghz 8 CPUs

8GB RAM

GeForce 840M

Any ideas? I've been looking around though haven't found any solutions which stuck.

pc
technical issues

5 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    @roberta591I hope this is OK

    I've noticed that I can get the sound running again (for a bit) by minimising the game when the sound cuts out and using the sound troubleshooter. It then reinstalls the sound drivers and I can carry on playing, though it just crashes again a little while later.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @Psybot25  Do you normally play the game with dual monitors. Does the sound work normally when you disconnect the Benq monitor? I would recommend off-loading and freeing up space on your system drive. Your present setup has a lot going on. I think part of  and the sound driver problems are related to the internal speakers vs the hdmi and may clear up when you free up space on the hard drive. Another thing you may look at is increasing the virtual memory but don't do that until you make room on the drive.

  • Anonymous's avatar
    Anonymous
    8 years ago

    @roberta591

    Thanks for the feedback.

    I have the Benq monitor unplugged right now actually, and this problem pre-dates me getting the monitor anyway.

    I'll check about freeing up some space, not a bad idea regardless of whether its causing the sound issue.

    By virtual memory, do you mean RAM? (excuse the computer illiteracy)

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @Psybot25  Virtual memory is actually data that is paged to the hard drive. TS3 is a 32 bit program and as such can not access more then 4Gb of memory. Actually due to the compilers the program with not use more the 2Gb of memory. Parts of memory are paged to the hard drive when not (less) needed. This is a very simple explanation. Gamers should have a basic knowledge of the operating system - especially how the file system works and how to update device drivers.

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