Download the Origin client here: http://origin.com/download
Login and you should find the game in MyGames to download.
If it's not there, you need to contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
I have the Origin client installed already, and the games are not showing up in My Games. I already redeemed the codes on the sims3 website, so now I will not be able to redeem them through the origin client. Now I have noticed that it only shows one thing in my purchase history on the sims3 site...
See this: http://answers.ea.com/t5/Origin/I-bought-a-game-but-it-does-not-show-up-in-Origin/td-p/53928/
If that also fails, please contact customer support as stated above.
