Hey jes2g,
I know how mad at EA you are; I'm in the exact same boat you are. However, posting here isn't going to get EA's attention since this is a place for players to help other players. To contact EA, you can reach them here-- https://help.ea.com/contact-us
I'm not sure how much troubleshooting you've already tried since you at least know about Cider, but here's my standard advice:
If you actually want to "play" the game as it's supposed to work, then get a PC. The game is not natively written for our systems (I have a mid-2009 Macbook Pro). As long as EA uses Cider, a "wrapper" for the game that enables Macs to play Windows games, it's going to crash, especially with memory issues. Do not follow EA game advisors' advice without taking into account that many times their advice is wrong for Mac users and can harm our systems. Just use common sense when it comes to their "advice." Here is a good post from the Sims 3 Mac forum ( http://forum.thesims3.com/jforum/posts/list/611723.page ) that has a couple of useful "band-aids" to get the game to work temporarily.
Best of luck.