Forum Discussion
Hi
Things to try if you are having trouble downloading content from the Sims 3 Store or Exchange:
Firstly, ensure that you open your game launcher BEFORE trying to download from the Store. It seems to work better that way.
Make sure your game is patched up to date, including Store patches. If the updates through your launcher don't work then you can use the manual superpatch file. (See instructions at the bottom if you are not sure where to find the superpatch)
If your launcher is open and you click download on the Store page and it still won't work, try a different browser (Firefox/Chrome/Safari etc). If you have been trying to download from the item's Store page, try from your Purchase History instead, and vice versa. Try different permutations to see whether you can find one that works.
Be patient - it can take longer than expected for items to download and appear in the launcher, especially the first one you try and large files such as worlds or venues. Don't download/install too much in one go. If you are having problems, just try with one item at a time.
Finally, the launcher uses a huge amount of free memory. Purging RAM manually after opening the launcher and then from time-to-time while installing content may help you. See this website for details of how to do this: http://bluebellflora.com/resetting-ram-during-gameplay/
Good luck!
Caspin
Manual superpatch
Many simmers find that patching their game via the Game Updates tab of the Launcher does not work properly. It is then better to download and apply the manual superpatch. It is important to download the Mac version rather than the PC version, and to pick the right one for your region. Be aware that if you are using a disc you need to choose the correct 'regional' file but if you are using digital download through Origin then you should use the file designated 'region 7'.
Instructions and the links to the downloads can be found in the Mac section of the forums at thesims3.com here:
http://forum.thesims3.com/jforum/posts/list/549552.page
If you use any mods or custom content, be sure to remove them before patching.
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