I have been double charged Sim-Points for one transaction on the Sims 3 Community Store, having resulted in me owning the same bundle TWICE. And paying twice the number of SimPoints. I have tried reaching Support Chat, but I was never helped there. I only wanted to buy it once, not twice. I would like to get my points back. There is another thread on this issue as well: Solved: Sims 3 Store - Answer HQ (ea.com).
Community ManagerHey there @Totoskhema
If you're seeing a duplicate charge on your account for SimsPoints, that's something live support can look into again with you to refund that extra charge- here on AHQ, we aren't able to access your account and billing details to process the refund for you.
Live support can take a look at this with you through the help site here- be sure to also attach this AHQ conversation when you reach out there so live support has further details to reference on this.
I tried talking to support again, they reassured me they would look into it and contact me by email later. I was now asked if my issue was solved, and it was not, I still did not get my Sim Points back. Apparently, no one seems to understand what the issue is, sadly.
