Forum Discussion

morrighanblake's avatar
morrighanblake
New Rookie
12 years ago

Sims 3 Supernatural digital download fails to launch

The game crashes before it even loads up. Anyone else have this issue? Can someone help me? What is your operating system:  Windows 7 At what point does your game crash? Any regularities?: My game...
pc
technical issues
EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
12 years ago

@morrighanblake Heya,

For the DxDiag, you can split the text up into multiple posts (3 should usually do the trick).

As for things to try outside of the FAQ (which you must have already seen as you followed the format from the sticky for your report), I would suggest a clean boot first to ensure no third party software is intereferring with the game in the background: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Cheers,

Nils

morrighanblake's avatar
morrighanblake
New Rookie
12 years ago

@EA_Nils

Thanks so much for your reply. The EA game advisor didn't even ask for my DXDiag, he was absolutely no help last night, just told me to do what I had already tried before.

My dx diag is:

Spoiler

------------------
System Information
------------------
Time of this report: 2/26/2014, 19:15:04
Machine name: SHOWPLACE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: K53U
BIOS: BIOS Date: 08/26/11 15:15:02 Ver: 04.06.04
Processor: AMD C-60 APU with Radeon(tm) HD Graphics (2 CPUs), ~1.0GHz
Memory: 2048MB RAM
Available OS Memory: 1644MB RAM
Page File: 1933MB used, 1353MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

  • morrighanblake's avatar
    morrighanblake
    New Rookie
    12 years ago
    Spoiler

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 6290 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon HD 6290 Graphics (0x9807)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9807&SUBSYS_104C1043&REV_00
    Display Memory: 941 MB
    Dedicated Memory: 375 MB
    Shared Memory: 565 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: CMO15A7
    Native Mode: 1366 x 768(p) (59.989Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1191 (English)
    Driver Version: 12.104.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 11/5/2013 11:53:51, 1155264 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-DB47-11CF-5477-4630BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9807
    SubSys ID: 0x104C1043
    Revision ID: 0x0000
    Driver Strong Name: oem14.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:12.104.0.0😛ci\ven_1002&dev_9807
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1043104C&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7111 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 2/22/2014 01:53:48, 3771352 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    • morrighanblake's avatar
      morrighanblake
      New Rookie
      12 years ago
      Spoiler

      ---------------------
      Sound Capture Devices
      ---------------------
      Description: Microphone (Realtek High Definition Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: RTKVHD64.sys
      Driver Version: 6.00.0001.7111 (English)
      Driver Attributes: Final Retail
      Date and Size: 2/22/2014 01:53:48, 3771352 bytes
      Cap Flags: 0x1
      Format Flags: 0xFFFFF

      -------------------
      DirectInput Devices
      -------------------
      Device Name: Mouse
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Device Name: Keyboard
      Attached: 1
      Controller ID: n/a
      Vendor/Product ID: n/a
      FF Driver: n/a

      Poll w/ Interrupt: No

      -----------
      USB Devices
      -----------
      + USB Root Hub
      | Vendor/Product ID: 0x1002, 0x4397
      | Matching Device ID: usb\root_hub
      | Service: usbhub
      | Driver: usbhub.sys, 11/26/2013 20:41:37, 343040 bytes
      | Driver: usbd.sys, 11/26/2013 20:41:03, 7808 bytes

      ----------------
      Gameport Devices
      ----------------

      ------------
      PS/2 Devices
      ------------
      + Keyboard Device Filter
      | Matching Device ID: *pnp0303
      | Upper Filters: kbfiltr
      | Service: i8042prt
      | Driver: kbfiltr.sys, 7/20/2009 04:29:40, 15416 bytes
      | Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
      | Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
      |
      + Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      | Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
      | Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
      |
      + ELAN PS/2 Port Smart-Pad
      | Matching Device ID: *etd0102
      | Upper Filters: ETD
      | Service: i8042prt
      |
      + Terminal Server Mouse Driver
      | Matching Device ID: root\rdp_mou
      | Upper Filters: mouclass
      | Service: TermDD
      | Driver: termdd.sys, 11/20/2010 08:33:58, 63360 bytes
      | Driver: sermouse.sys, 7/13/2009 19:00:20, 26624 bytes
      | Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes

      ------------------------
      Disk & DVD/CD-ROM Drives
      ------------------------
      Drive: C:
      Free Space: 47.0 GB
      Total Space: 131.3 GB
      File System: NTFS
      Model: TOSHIBA MQ01ABD032 SATA Disk Device

      Drive: D:
      Free Space: 125.5 GB
      Total Space: 148.4 GB
      File System: NTFS
      Model: TOSHIBA MQ01ABD032 SATA Disk Device

      Drive: Q:
      Model: n/a

      Drive: E:
      Model: HL-DT-ST DVDRAM GT51N SATA CdRom Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:22, 147456 bytes

      --------------
      System Devices
      --------------
      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&11583659&2&C7
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1022&DEV_1512&SUBSYS_12341022&REV_00\3&11583659&2&20
      Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:50, 184704 bytes

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_104C1043&REV_00\3&11583659&2&B0
      Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:09, 25600 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: ATI I/O Communications Processor PCI Bus Controller
      Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&11583659&2&A4
      Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:50, 184704 bytes

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&11583659&2&C5
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_15101022&REV_00\3&11583659&2&00
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_104C1043&REV_00\3&11583659&2&98
      Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:09, 25600 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_104C1043&REV_40\3&11583659&2&A2
      Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 05:43:44, 122368 bytes

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&11583659&2&C6
      Driver: n/a

      Name: AMD Radeon HD 6290 Graphics
      Device ID: PCI\VEN_1002&DEV_9807&SUBSYS_104C1043&REV_00\3&11583659&2&08
      Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1295 (English), 11/5/2013 11:53:52, 11658752 bytes
      Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 11/5/2013 11:53:49, 53248 bytes
      Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 581120 bytes
      Driver: C:\Windows\system32\atiumd64.dll, 9.14.0010.0969 (English), 11/5/2013 11:53:55, 6985624 bytes
      Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0390 (English), 11/5/2013 11:53:55, 5000320 bytes
      Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0024 (English), 11/5/2013 11:53:54, 120320 bytes
      Driver: C:\Windows\system32\atiicdxx.dat, 11/5/2013 11:53:52, 695006 bytes
      Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 11/5/2013 11:53:52, 78432 bytes
      Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 11/5/2013 11:53:52, 78432 bytes
      Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1127 (English), 11/5/2013 11:53:49, 636416 bytes
      Driver: C:\Windows\system32\atiumd6a.cap, 11/5/2013 11:53:55, 3309936 bytes
      Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 11/5/2013 11:53:52, 26112 bytes
      Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 11/5/2013 11:53:49, 163840 bytes
      Driver: C:\Windows\system32\ativvsva.dat, 11/5/2013 11:53:56, 157144 bytes
      Driver: C:\Windows\system32\ativvsvl.dat, 11/5/2013 11:53:57, 204952 bytes
      Driver: C:\Windows\system32\ativvaxy_cik.dat, 11/5/2013 11:53:56, 230836 bytes
      Driver: C:\Windows\system32\ativvaxy_cik_nd.dat, 11/5/2013 11:53:56, 230064 bytes
      Driver: C:\Windows\system32\ativce02.dat, 11/5/2013 11:53:56, 75600 bytes
      Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1143 (English), 11/5/2013 11:53:52, 241152 bytes
      Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1143 (English), 11/5/2013 11:53:52, 562688 bytes
      Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2514 (English), 11/5/2013 11:53:52, 59392 bytes
      Driver: C:\Windows\system32\atidemgy.dll, 4.00.4835.37057 (English), 11/5/2013 11:53:51, 442368 bytes
      Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.12217 (English), 11/5/2013 11:53:53, 24229376 bytes
      Driver: C:\Windows\system32\aticalrt64.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:51, 51200 bytes
      Driver: C:\Windows\system32\aticalcl64.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:49, 44544 bytes
      Driver: C:\Windows\system32\aticaldd64.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:51, 16082944 bytes
      Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 17:06:18, 3917 bytes
      Driver: C:\Windows\system32\atiu9p64.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:54, 112440 bytes
      Driver: C:\Windows\system32\atiuxp64.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:56, 139696 bytes
      Driver: C:\Windows\system32\atig6pxx.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 17920 bytes
      Driver: C:\Windows\system32\atig6txx.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 44032 bytes
      Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 16:35:30, 118784 bytes
      Driver: C:\Windows\system32\atiapfxx.blb, 11/5/2013 11:53:49, 522872 bytes
      Driver: C:\Windows\system32\atidxx64.dll, 8.17.0010.0489 (English), 11/5/2013 11:53:52, 8272136 bytes
      Driver: C:\Windows\SysWOW64\atiumdag.dll, 9.14.0010.0969 (English), 11/5/2013 11:53:56, 5944264 bytes
      Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0390 (English), 11/5/2013 11:53:56, 4450264 bytes
      Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 11/5/2013 11:53:52, 71704 bytes
      Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 11/5/2013 11:53:52, 71704 bytes
      Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1127 (English), 11/5/2013 11:53:49, 430080 bytes
      Driver: C:\Windows\SysWOW64\atiumdva.cap, 11/5/2013 11:53:56, 3342768 bytes
      Driver: C:\Windows\SysWOW64\ativvsva.dat, 11/5/2013 11:53:56, 157144 bytes
      Driver: C:\Windows\SysWOW64\ativvsvl.dat, 11/5/2013 11:53:57, 204952 bytes
      Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 11/5/2013 11:53:49, 43520 bytes
      Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.12217 (English), 11/5/2013 11:53:54, 19870720 bytes
      Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.17.0010.0489 (English), 11/5/2013 11:53:51, 7233336 bytes
      Driver: C:\Windows\SysWOW64\aticalrt.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:51, 46080 bytes
      Driver: C:\Windows\SysWOW64\aticalcl.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:49, 44032 bytes
      Driver: C:\Windows\SysWOW64\aticaldd.dll, 6.14.0010.1741 (English), 11/5/2013 11:53:50, 13703168 bytes
      Driver: C:\Windows\SysWOW64\atipblag.dat, 9/12/2011 17:06:18, 3917 bytes
      Driver: C:\Windows\SysWOW64\atiu9pag.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:54, 92304 bytes
      Driver: C:\Windows\SysWOW64\atiuxpag.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:56, 118584 bytes
      Driver: C:\Windows\SysWOW64\atigktxx.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 34816 bytes
      Driver: C:\Windows\SysWOW64\atiglpxx.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 14848 bytes
      Driver: C:\Windows\SysWOW64\atiapfxx.blb, 11/5/2013 11:53:49, 522872 bytes
      Driver: C:\Windows\atiogl.xml, 11/5/2013 11:53:54, 44066 bytes
      Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 10:34:36, 51200 bytes
      Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 13:33:08, 332800 bytes
      Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6304 (English), 11/5/2013 11:53:52, 14848 bytes
      Driver: C:\Windows\system32\aticfx64.dll, 8.17.0010.1191 (English), 11/5/2013 11:53:51, 1155264 bytes
      Driver: C:\Windows\SysWOW64\aticfx32.dll, 8.17.0010.1191 (English), 11/5/2013 11:53:51, 970912 bytes
      Driver: C:\Windows\system32\OpenCL.dll, 1.02.0011.0000 (English), 11/5/2013 11:53:49, 54784 bytes
      Driver: C:\Windows\system32\amdocl64.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:49, 29150720 bytes
      Driver: C:\Windows\system32\amdocl_as64.exe, 11/5/2013 11:53:49, 1187342 bytes
      Driver: C:\Windows\system32\amdocl_ld64.exe, 11/5/2013 11:53:49, 1061902 bytes
      Driver: C:\Windows\system32\OpenVideo64.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:57, 76288 bytes
      Driver: C:\Windows\system32\OVDecode64.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:57, 64000 bytes
      Driver: C:\Windows\system32\clinfo.exe, 11/5/2013 11:53:57, 222720 bytes
      Driver: C:\Windows\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 11/5/2013 11:53:49, 50176 bytes
      Driver: C:\Windows\SysWOW64\amdocl.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:47, 23810560 bytes
      Driver: C:\Windows\SysWOW64\amdocl_as32.exe, 11/5/2013 11:53:49, 995342 bytes
      Driver: C:\Windows\SysWOW64\amdocl_ld32.exe, 11/5/2013 11:53:49, 798734 bytes
      Driver: C:\Windows\SysWOW64\OpenVideo.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:57, 65536 bytes
      Driver: C:\Windows\SysWOW64\OVDecode.dll, 10.00.1124.0002 (English), 11/5/2013 11:53:57, 56320 bytes
      Driver: C:\Windows\system32\coinst_12.104.dll, 1.00.0005.0008 (English), 11/5/2013 11:53:57, 76800 bytes

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_104C1043&REV_00\3&11583659&2&90
      Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:09, 25600 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_104C1043&REV_00\3&11583659&2&09
      Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 05:43:44, 122368 bytes

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&11583659&2&C4
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A1&SUBSYS_00001002&REV_00\3&11583659&2&A9
      Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:50, 184704 bytes

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_104C1043&REV_00\3&11583659&2&B2
      Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 53248 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&11583659&2&C3
      Driver: n/a

      Name: PCI standard PCI-to-PCI bridge
      Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&11583659&2&A8
      Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:50, 184704 bytes

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_104C1043&REV_00\3&11583659&2&9A
      Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 53248 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&11583659&2&C2
      Driver: n/a

      Name: PCI standard ISA bridge
      Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_104C1043&REV_40\3&11583659&2&A3
      Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 20:48:27, 15424 bytes

      Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_104C1043&REV_00\3&11583659&2&92
      Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 53248 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: Atheros AR9485 Wireless Network Adapter
      Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_662711AD&REV_01\4&36E55A26&0&00A9
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&11583659&2&C1
      Driver: n/a

      Name: Standard Dual Channel PCI IDE Controller
      Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_104C1043&REV_40\3&11583659&2&A1
      Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 20:45:45, 12352 bytes
      Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 20:45:46, 48720 bytes
      Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 20:52:21, 24128 bytes
      Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (English), 8/4/2013 21:25:45, 155584 bytes

      Name: AMD SATA Controller
      Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_104C1043&REV_40\3&11583659&2&88
      Driver: C:\Windows\system32\DRIVERS\amd_sata.sys, 1.02.0001.0269 (English), 11/4/2010 05:52:52, 75904 bytes
      Driver: C:\Windows\system32\DRIVERS\amd_xata.sys, 1.02.0001.0269 (English), 11/4/2010 05:52:54, 38016 bytes

      Name: Realtek PCIe GBE Family Controller
      Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_104C1043&REV_06\4&DAFF52&0&00A8
      Driver: n/a

      Name: PCI standard host CPU bridge
      Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&11583659&2&C0
      Driver: n/a

      Name: Standard OpenHCD USB Host Controller
      Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_104C1043&REV_00\3&11583659&2&A5
      Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:09, 25600 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:11, 325120 bytes
      Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/26/2013 20:41:37, 343040 bytes

      Name: AMD SMBus
      Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_104C1043&REV_42\3&11583659&2&A0
      Driver: n/a

      • morrighanblake's avatar
        morrighanblake
        New Rookie
        12 years ago
        Spoiler

        ------------------
        DirectShow Filters
        ------------------

        DirectShow Filters:
        WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
        WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
        WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
        MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
        Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
        WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
        WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
        Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
        Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
        DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
        Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
        WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
        Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
        AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
        VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
        SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
        Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
        AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
        StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
        Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
        MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
        CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
        MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
        SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
        VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
        MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
        Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
        SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
        Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
        Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
        MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
        DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
        Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
        Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
        ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
        Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
        MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
        Line 21 Decoder,0x00600000,1,1,,
        Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
        Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
        VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
        WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
        VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
        File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
        iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
        Bandisoft MPEG-1 Video Decoder,0xff800001,1,1,bdfilters64.dll,1.00.0003.0012
        iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
        DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
        Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
        Overlay Mixer2,0x00200000,1,1,,
        RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
        Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
        WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
        MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
        DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
        SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
        Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
        MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
        Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
        StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
        Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
        Overlay Mixer,0x00200000,0,0,,
        AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
        NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
        AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
        Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
        MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
        Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
        File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
        Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
        StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
        AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
        Bandisoft MPEG-1 Audio Decoder,0xff800001,1,1,bdfilters64.dll,1.00.0003.0012
        Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
        File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
        File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
        Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
        AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
        AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
        SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
        Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
        Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
        BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
        MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

        WDM Streaming Tee/Splitter Devices:
        Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

        Video Compressors:
        WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
        WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
        MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
        DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
        MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

        Audio Compressors:
        WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
        WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
        IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
        PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
        Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
        GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
        CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
        CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
        MP2,0x00200000,1,1,quartz.dll,6.06.7601.17713
        MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

        Audio Capture Sources:
        Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

        PBDA CP Filters:
        PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
        PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
        PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

        Midi Renderers:
        Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
        Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

        WDM Streaming Capture Devices:
        Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
        Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
        USB2.0 0.3M UVC WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

        WDM Streaming Rendering Devices:
        Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

        BDA Network Providers:
        Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
        Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
        Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
        Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
        Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

        Video Capture Sources:
        USB2.0 0.3M UVC WebCam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

        Multi-Instance Capable VBI Codecs:
        VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

        BDA Transport Information Renderers:
        BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
        MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

        BDA CP/CA Filters:
        Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
        Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
        PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
        XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

        WDM Streaming Communication Transforms:
        Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

        Audio Renderers:
        Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
        Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
        Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
        DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

        ---------------
        EVR Power Information
        ---------------
        Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
        Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
        Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
        PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,285 PostsLatest Activity: 10 years ago