Community Admin
@ravenosky12 wrote:
- At what point does your game crash? Any regularities?: My game crashes after I press the play button and before the window even pops up. (I watch my processes in Windows Task manager and I see ts3ep07.exe and ts3w.exe show up in the list, then werfault.exe shows up in the list and then all 3 end.
werfault.exe is the Windows Error Reporting Tool. It would be helpful to us to see what error is displayed. In order to do so:
Cheers,
Nils
Community AdminYeah that is actually interesting. Someone had the exact error beforehand last year (just with TS3Ep09.exe): http://answers.ea.com/t5/The-Sims-3/Please-help-Paul-dll-crashing-my-game/td-p/1089370
Unfortunately they never came back to us after crinrict recommended the following:
@crinrict wrote:
Did you try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ ?
Can you try this out and report back?
Community AdminDoes the game have administrator rights?
(Right click the shortcut > Properties > Compatibility > Privilege Level => Run this program as an administrator > OK)
Alternatively, you could try running the game through the Origin client. I am assuming you are using the Sims 3 Launcher currently.
