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morrighanblake's avatar
morrighanblake
New Rookie
11 years ago

Sims 3 Supernatural digital download fails to launch

The game crashes before it even loads up. Anyone else have this issue? Can someone help me? What is your operating system:  Windows 7 At what point does your game crash? Any regularities?: My game...
pc
technical issues
morrighanblake's avatar
morrighanblake
New Rookie
11 years ago
There is no crash log reports. The only change is I downloaded and installed the newest patch.
How do I make the base game run on it's own when I have EPs and SPs installed?
crinrict's avatar
crinrict
Hero+
11 years ago

You can't. You would need to uninstall the EP/SPs

Not sure what else to suggest if you don't wanna do that.

Did you already try running the game by shutting of all services that run in the background to make sure nothing conflicts (I get cases mixed-up so not sure if you tried that)

  • morrighanblake's avatar
    morrighanblake
    New Rookie
    11 years ago

    I can safely say it is not my computer. I uninstalled my digital download of Supernatural and ran the games using Pets with that EPs disc and the game launched with no problem.

    The reason I tried to do a digital download/install of Supernatural is because whenever I try to install it with my disc I get this:

    "File: E:\GameData\Shared\Packages\FullBuild_p15.package

    Error: Data error (cyclic redundancy check)."

    I click retry, it installs a little more and the same error pops up again.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Then it probably is securom which would make sense since the paul.dll is giving you the error.

    I do not know much about Securom but the disc version does not use it while the digital download one does. Something is either interfering with it or it can't verify something it should.

    Does the disc have any scratches ? Did you try cleaing it ? Is your wife using the same DVD to install on hers or does she have a different one ?

  • morrighanblake's avatar
    morrighanblake
    New Rookie
    11 years ago
    My mother, she used the same disc. I clicked retry on hers once and the error never popped back up, it installed fine and she can play.
  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Your mothers, sorry 🙂

    Then I would try some cleaning measures on your drive and the disc itself and try again. Would be really interesting if it works with the disc version. Is this the only disc you're having issues with ?

  • morrighanblake's avatar
    morrighanblake
    New Rookie
    11 years ago

    Yes, the only disc. But it has a bad scratch on it and I can not get it repaired right now. My only option is to install through Origin. I am trying to re-install through Origin.

    Update: Reinstalling Origin did not work. Supernatural still crashes. Is there a way I can bypass Securom so I can play Supernatural?

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Unfortunatley no, cause it's used to verify your game.

    Try the secuRom removal tool: https://support.securom.com/removaltool.html

    It will reinstall when you reinstall Supernatural from download but maybe it helps. It's the only way to completely remove securom from your system. Uninstalling the game does not do so.

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