Solved
Sims 3 Supernatural is not downloading
We bought the game and have it on my origin account, but it's not downloading. It just says preparing download... It's been like that for the past couple of days. Why? And what can I do to fix it?
For everything account/serial code related, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
