I just recently bought "Sims 3 Plus Supernatural" for my PC, and I installed it and started playing. As I was creating a family I decided to use some of my Sims Points to buy a custom hairstyle. After I got the hairstyle, the game got really dark for some reason and it wouldn't correct itself.Recently whenever I try creating a household, it crashes in the middle of it and returns me to my desktop. It said at one point that one of the drivers stopped working and had restored, but it has stopped saying that now and it crashes constantly.Now whenever I play Life Mode, it crashes, and when I go into Build/Buy mode it also crashes.I never have background programs running whenever I use Sims 3, I even mark my Skype and Oovoo as "Offline".The only custom contant I have is stuff that is created directly from the Sims 3 website, not from "The Exchange". I removed any unwanted custom things and it still persists.The Custom Things I have are;"Softly Swept Hair""Show Stopping Style- Pop Star Hairstyle""Faux Fur Accent""Deidre Explorer's Shirt""The Bowie""Happily Ever After - Heroic Hair"The game is updated to the latest version and all the visual settings are at the lowest setting possible. As is the Audio settings.I was told I needed to give people these specfic things from my DirectX Diagnostic Tool, so, here;Operating System; Windows Vista Home Basic (6.0, Build 6002)Processor; Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2CPUs), ~2.0GHzMemory; 3316MB RAMName; Intel(R) G33.G31 Express Chipset FamilyDate; 2/11/2008 7:36:08 PMPlease help. This game cost me a lot of money and I do not have any money left to afford a new computer and/or new drivers and/or new graphic cards.

Could you post the graphic card part of your DxDiag so I can how much dedicated RAM you have ? It does sound more like a hardware or drivers issue.Did you try updating or reinstalling the graphic drivers ?

I don't know where to find that information, so, I'll give you everything the Diagnostic Test says under "Display".Here;"Device"Name: Intel(R) G33/G31 Express Chipset FamilyManufacturer: Intel CorporationChip Type: Intel(R) GMA 3100DAC Type: InternalApprox. Total Memory: 286MBCurrent Display Mode: 1152 x 864 (32 bit) (60Hz)Monitor: Generic PnP Monitor"Drivers"Main Driver: igdumd32.dllVersion: 7.14.0010.1437 (English)Date: 2/11/2008 7:36:08PMWHQL Logo'd: YesDDI Version: 9ExI have DirectX 11And under the "System" tab, it says"1804MB used, 5056MB availible" if that helps.Sorry for not understanding. I've never been a technological genius.If you could point me to the specifics on what you need and how to access it , that would be wonderful.Also, I think my drivers are as updated as they can be, but I don't know how to check. I also don't know how to reinstall them.Thank you for trying to help me.

To gather a DxDiag on your computer, please follow the steps below:If you have Microsoft Windows XP:1. Click the Start button on the Windows Taskbar.2. Select Run.3. Type dxdiag in the available text field.4. Click OK.5. Click Save All Information.If you have Windows Vista/Win 7 and do not have a Run selection:1. Click On Start2 Type dxdiag into Search Box3. Click Save All Information.Just need the graphic card part.Your driver seem to be really old. Try updating them: https://help.ea.com/article/finding-devices-and-updating-drivers

Uh, okay. I'm not very smart when it comes to technology and I don't see a little thing where it says "Graphic Card" at all on there. I'm probably being an idiot and a pain in your butt.Also, I will follow that link and try updating my drivers. Thank you. This is my father's old computer, so, I'm pretty sure it needed updating in the first place.I'll tell you if the problem persists after I update the drivers.

I updated all of my drivers from Sound to Graphics, and I tested the game.It's letting me create a Sim, but as I was creating their household, it crashed, like usual.This frustration isn't leaving me alone.Any other suggestions or solutions?

Sims 3 Supernatural Keeps Crashing On Me

19 Replies

crinrict
Hero+
13 years ago
Well, it still says 2008 😉
morgo
13 years ago
Dang. Well, I guess I'm out of luck. :/
crinrict
Hero+
13 years ago
If you have the funds, I would look into a graphic card or a newer computer 🙂
Anonymous
13 years ago
hi i have same problem, can u help me pls..
cant get any reply from the forum..
waited few hours for the game advisor to reply, but still no response..
sims 3 + world adventures went really smooth on my pc until i download and installed supernatural..
game keep crashing..
every time i start few minutes in the game, it just close and "the sims 3 stopped working, looking for solution bla bla"
every time at the beginning of the game it closed..
i try to move the new unit to my town, it closed..
every time only "sims 3 has stopped working " left for me..
pls help...
game is up to date..
added dep bla bla..
done the custom content tick..
pls help ..
really desperte to play....
thx
Anonymous
13 years ago
System Information ------------------ Time of this report: 3/21/2013, 15:23:49        Machine name: SONY-VAIO    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)            Language: English (Regional Setting: English) System Manufacturer: Sony Corporation        System Model: VPCZ228GG                BIOS: InsydeH2O Version HuronRiver.3.61.05.2051R1010H5           Processor: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (4 CPUs), ~2.8GHz              Memory: 8192MB RAM Available OS Memory: 8108MB RAM           Page File: 3684MB used, 12529MB available         Windows Dir: C:\Windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: 144 DPI (150 percent) System DPI Setting: 120 DPI (125 percent)     DWM DPI Scaling: Enabled      DxDiag Version: 6.01.7601.17514 32bit Unicode
------------ DxDiag Notes ------------       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.
-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)
--------------- Display Devices ---------------           Card name: AMD Radeon(TM) HD 6650M        Manufacturer: ATI Technologies Inc.           Chip type: ATI display adapter (0x6740)            DAC type: Internal DAC(400MHz)          Device Key: Enum\PCI\VEN_1002&DEV_6740&SUBSYS_9084104D&REV_00      Display Memory: 4095 MB    Dedicated Memory: 1008 MB       Shared Memory: 3087 MB        Current Mode: 1920 x 1080 (32 bit) (60Hz)        Monitor Name: Digital Flat Panel (1920x1080 60Hz)       Monitor Model: Sony LCD          Monitor Id: MS_0025         Native Mode: 1920 x 1080(p) (59.940Hz)         Output Type: Internal         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1070 (English)      Driver Version: 8.830.7.0         DDI Version: 11        Driver Model: WDDM 1.1 Driver Attributes: Final Retail    Driver Date/Size: 7/20/2011 05:10:01, 794624 bytes         WHQL Logo'd: Yes     WHQL Date Stamp: Device Identifier: {D7B71EE2-2400-11CF-D377-8EB0BEC2C535}           Vendor ID: 0x1002           Device ID: 0x6740           SubSys ID: 0x9084104D         Revision ID: 0x0000 Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver_PXAI:8.830.7.0😛ci\ven_1002&dev_6740&subsys_9084104d      Rank Of Driver: 00E60001         Video Accel: ModeMPEG2_A ModeMPEG2_C
Anonymous
13 years ago
im now updating my graphic driver to july 2012 version...
thx
Anonymous
13 years ago
System Information ------------------ Time of this report: 3/21/2013, 15:52:23        Machine name: SONY-VAIO    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)            Language: English (Regional Setting: English) System Manufacturer: Sony Corporation        System Model: VPCZ228GG                BIOS: InsydeH2O Version HuronRiver.3.61.05.2051R1010H5           Processor: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz (4 CPUs), ~2.8GHz              Memory: 8192MB RAM Available OS Memory: 8108MB RAM           Page File: 2276MB used, 13936MB available         Windows Dir: C:\Windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: 144 DPI (150 percent) System DPI Setting: 120 DPI (125 percent)     DWM DPI Scaling: Enabled      DxDiag Version: 6.01.7601.17514 32bit Unicode
------------ DxDiag Notes ------------       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.
-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)
--------------- Display Devices ---------------           Card name: AMD Radeon(TM) HD 6650M        Manufacturer: Advanced Micro Devices, Inc.           Chip type: ATI display adapter (0x6740)            DAC type: Internal DAC(400MHz)          Device Key: Enum\PCI\VEN_1002&DEV_6740&SUBSYS_9084104D&REV_00      Display Memory: 4095 MB    Dedicated Memory: 1008 MB       Shared Memory: 3087 MB        Current Mode: 1920 x 1080 (32 bit) (60Hz)        Monitor Name: Digital Flat Panel (1920x1080 60Hz)       Monitor Model: Sony LCD          Monitor Id: MS_0025         Native Mode: 1920 x 1080(p) (59.940Hz)         Output Type: Internal         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1114 (English)      Driver Version: 8.932.5.0         DDI Version: 11        Driver Model: WDDM 1.1 Driver Attributes: Final Retail    Driver Date/Size: 1/17/2012 13:22:34, 933888 bytes         WHQL Logo'd: Yes     WHQL Date Stamp: Device Identifier: {D7B71EE2-2400-11CF-A777-8EB0BEC2C535}           Vendor ID: 0x1002           Device ID: 0x6740           SubSys ID: 0x9084104D         Revision ID: 0x0000 Driver Strong Name: oem46.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver_PXAI:8.932.5.0😛ci\ven_1002&dev_6740&subsys_9084104d      Rank Of Driver: 00E60001         Video Accel: ModeMPEG2_A ModeMPEG2_C
Anonymous
13 years ago
NO USE!!
still not working..
pls help..
"sims 3 still stopped working"
Anonymous
13 years ago
Hi there,
any heroes pls help..
i appreciated...
thx

Forum Discussion

Sims 3 Supernatural Keeps Crashing On Me

19 Replies

About The Sims 3 Technical Issues

Recent Discussions

Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU

Sims 3 won’t launch on new gaming laptop.

[Current Issue] Sims 3 "serious error" when loading save

Please help!!!

My Game is Literally Over