I just got the new expansion pack, seasons, downloaded it, and when i went to go play it, it said at the start up screen " there was an error during startup please see the log for more details" i uninstalled every game and tried to start from the beginning again with the first sims and i'm still getting the same error. THIS IS ABSOLUTE CRAP. can someone help me?!?! i've tried all i can try.

Mine was under Libraries/Documents/Electronic Arts but then when I click on the sims 3 game there is nothing in the folder.Any ideas? What do I do?

I have been having the same problem so I tried vladymiria's solution - it didn't work ☹️After that I just went into "the sims 3" folder (not the copy folder) > Computer > OS ( C: ) > Program Files > Origin Games > The Sims 3 > Game > BinFound the TS3.ex_ and simply changed that to TS3.exe (it prompts telling you if you change the file name it may not work correctly, do you still want to change?) Say yes....of course. The icon changes - double click and it worked.I won't have a chance to play until tomorrow so I don't know if there are any glitches, I'll let you know.

i had this same problem, no solutions worked. then i discovered the problem is in the registry! the base game entry in the registry is pointing to the wrong location! i also recommend you note down the location that it thinks its in becuz your update files will probably be there and you'll have to move them manually!i think the update patcher does this if your game is installed anywhere other than the default location which is C:\Program Files (x86)\Electronic Arts\Sims 3 if i remember correctlyincase you dont know or forgotExpand the HKEY_LOCAL_MACHINE folder.Expand the SOFTWARE folder.For 64-bit systems, expand Wow6432NodeExpand the Electronic Arts folder.Expand the Sims folder.

The same thing happened to me, and this really helped!@bcanimus wrote:This is a frustrating issue, but I suggest that before you spend hours un-installing re-installing and messing around with your registry and such try clearing the game cache files first.1) Go into your main boot drive and go into the Users folder - find the folder matching your account name and go in. 2) Once inside go into: Electronic Arts / The Sims 3 / DDCache 3) Delete missingdeps.idx Then finally, cross your fingers, and try running the launcher after this. Good luck!

Does everything include the things listed here: http://answers.ea.com/t5/The-Sims-3/FAQ-There-was-an-error-during-Startup/td-p/65390/ ?

sims 3 there was an error during startup please see the log for more details

41 Replies

Anonymous
10 years ago
I can't find it 😧
Anonymous
10 years ago
How. Where
Anonymous
10 years ago
wait did you just have to upgrade your orgin to fix it im really frustrated
Anonymous
10 years ago
what???
Anonymous
10 years ago
I have this same problem how did You fix it?
Anonymous
10 years ago
I only have files TS3 and TS3.rtp. I don't see a TS3.ex is there something I can do?
Anonymous
10 years ago
I don't have TS3.ex_ I just have TS3 and TS3W what do I do now?
Anonymous
10 years ago
Someone help me plzzzz I uninstalled origin and the sims 3 and this problem is still happening
Klovesjen
10 years ago
This fixed this error for me:

Basically, delete old reg entries in regedit which could be left over from having the game installed previously etc.

I had to delete some from an expansion I had installed before but not anymore.

EDIT (crin): Video removed. Links to videos of that channel or site are against the tos
Anonymous
10 years ago
What am I supposed to do after I expand these folders in the registry?

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sims 3 there was an error during startup please see the log for more details

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