Sims 3 University Life not downloading - showing as in game content

Hi there! 

I want to play Sims 3 University Life on my computer. I had no problem downloading all of my other packs, but University Life isn't registering as an expansion but rather "In Game content" (screenshot attached). The EP09 files do not show as downloaded in my file browser either, so the game is officially not on my system at all. 

I contacted support, they reactivated the game on my account (took forever) but it still shows in my files that the game is "in game content". I am at a loss of what to do. I've cleared EA Play cache over and over, I've redownloaded EA Play. I've followed other posts for what to do.

Loyal Sims/EA customer for years. If I can't play a pack I paid for, this is extremely disappointing and frankly wrong. 

Happy to provide any more relevant information to move this along. Thank you!