are you downloading the game or using discs? The best way to install is to add origin before the game. I have never had the trouble you are having trying to put this game in your computer??!!
I purchased the disks at walmart. Origin is the first thing that gets installed. When I try to log onto origin it tells me I am not online. Firefox went online OK. I uninstalled my antivirus and firewalls and disabled the sound and video apps so there is nothing to keep it from installing. I know I am online because firefox goes online. Origin is the only thing not working right now. The last time I had the sims in the machine it kept telling me to "install". I got an error message that the game failed to initialize. I checked out the game folder in the x86 program files folder and it contained 6.1 GB of data. Yet; the sims was not listed in the control panel "programs and features". Right now: origin will not let me install the game because it's lying to me and telling me I am not online. I've spent almost 30 hours troubleshooting this piece of crapware. $30.00 ddown the drain. If I do get it to work, I'm gonna crack it like windows and give copies away just to get revenge on EA!
Have you tried contacting EA through chat. This is so strange.Origin is telling you your not n line. Try IE and see if that works.I should be having more trouble than you. Java only works on desktop for those of us who have windows 8
