Sims 3 will not start on EA APP

I've been trying to play sims 3 with the EA app but when the launcher of the game starts and I click on the play button it crashes and directly closes the game and brings me back to the EA app. I've tried to restore the game, i've uninstalled it and installed it again. I can't seem to fix the problem. If somebody has solved it or had a similar problem please help.