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hannahlorraine1's avatar
5 years ago
Solved

Sims 3 won't finish downloading on Macbook Pro

So I downloaded Sims 3 on my Macbook Pro 2015 and I click to finalise the download and then a popup comes up saying: 

An unexpected installation error has occurred. First, try restarting your computer. If that doesn’t resolve the issue you can take the following steps:
1) Temporarily disable your virus scanner/firewall
2) Run the Origin Client in administrator mode
3) Reboot your Machine and try installing again

Error: 327682:0

For further assistance please check our support forum or by submitting an error report.

I've done all of the above and I don't have a firewall/virus scanner on my Macbook Pro.

Can anyone help?

Thank you! 

  • @hannahlorraine1  Does your Mac run Catalina?  If so, that's the issue: Sims 3 is a 32-bit app, and Catalina is 64-bit only.  There's no way around this issue.  However, EA has announced a 64-bit compatible version of TS3 for macOS, to be released (hopefully) some time this year.  More details are here:

    https://answers.ea.com/t5/Technical-Issues-Mac/An-announcement-for-The-Sims-3-players-on-Mac/td-p/82...

    For now, your only options are to play on another computer, to install Windows alongside macOS (via Bootcamp or Parallels), or to install Mojave onto an external hard drive or USB and boot into that when you want to play.  For the last option, you'd need at least temporary access to a Mac that hadn't been updated to Catalina.  Let me know if you want more information about any of these options.

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  • @hannahlorraine1  Does your Mac run Catalina?  If so, that's the issue: Sims 3 is a 32-bit app, and Catalina is 64-bit only.  There's no way around this issue.  However, EA has announced a 64-bit compatible version of TS3 for macOS, to be released (hopefully) some time this year.  More details are here:

    https://answers.ea.com/t5/Technical-Issues-Mac/An-announcement-for-The-Sims-3-players-on-Mac/td-p/82...

    For now, your only options are to play on another computer, to install Windows alongside macOS (via Bootcamp or Parallels), or to install Mojave onto an external hard drive or USB and boot into that when you want to play.  For the last option, you'd need at least temporary access to a Mac that hadn't been updated to Catalina.  Let me know if you want more information about any of these options.

  • My Mac does run Catalina, that’s gotta be the problem then! Hopefully they’ll bring the 64-bit version out soon. 

    Thank you for your help.