I'm trying to install the Sims 3 onto my macbook air. I was under the impression that this should work on a new mac now as the 64 bit version has been released? However, i keep getting errors. I've tried everything on the suggested list to sort (reinstall origin, delete cache, take off firewall etc) the only thing I can't work out to do is run the game as administrator as the option doesn't come up for me on my mac. The EA email support team haven't been able to help me either. The phone lines are shut today so thought I would check on here if anyone had any idea how to sort the issue?!

@charleyarley It sounds like you're downloading the 32-bit version of Sims 3. Please download the 64-bit version instead: If you don't have the 64-bit version in your game library, please contact EA customer support for help. More details are here: https://answers.ea.com/t5/Technical-Issues-Mac/SOLVED-64-bit-Sims-3-content-not-in-Origin-library/td-p/9653314

Sims 3 Won't Install on Macbook Air : Error 327682:0

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puzzlezaddict
Hero+
5 years ago
@charleyarley It sounds like you're downloading the 32-bit version of Sims 3. Please download the 64-bit version instead:

If you don't have the 64-bit version in your game library, please contact EA customer support for help. More details are here:

https://answers.ea.com/t5/Technical-Issues-Mac/SOLVED-64-bit-Sims-3-content-not-in-Origin-library/td-p/9653314
charleyarley
5 years ago
@puzzlezaddict Well that would make sense! Thank you for helping, wish EA could have told me that i've been round in circles with them! As you can probably tell i'm a bit of a novice so appreciate you answering. Thank you.
liltierney
5 years ago
Hi puzzlezaddict I'm having the same, but I'm pretty sure Im using the 64 bit version, when i first download it it tells me I need 6.04 GB. It downloads successfully, and then when i try to actually install it I get the error message. I've dont everything I can think of (completely uninstalled, reset origin, took down firewall) but nothing will work
puzzlezaddict
Hero+
5 years ago
@liltierney Unless the game tile you're clicking on says 64-bit on it, you're not downloading the 64-bit version. Please double-check; some people still only have the 32-bit versions in their accounts. And you can run the Origin reset tool first to clear out any remnants of previously downloaded (but not installed) games.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
liltierney
5 years ago
@puzzlezaddict Thanks so much, that was it!

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Sims 3 Won't Install on Macbook Air : Error 327682:0

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