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Kuxarah's avatar
Kuxarah
3 years ago
Solved

Sims 3 won't launch.

I had to reset my pc to a Sims 3 unrelated issue, reinstalled everything again and now The Sims 3 is not launching at all from the EA App nor 'Sims3Launcher.exe'/'TS3.exe, I tried some troubleshootin...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Kuxarah  Your dxdiag shows that you were in fact seeing the DirectX 9 issue, but the more recent crashes the dxdiag lists are of Razer Synapse.  So try uninstalling all your Razer software and see whether Sims 3 works.  If it does, you can try reinstalling the Razer software, one application at a time, and testing.  Sometimes all it takes is an uninstall and reinstall, but it's best to test at least once with the apps not present at all.

    If you still can't play, please make sure you're not still seeing the DX9 error.  You can do that by looking for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've uninstalled the Razer apps.  If you find one, double-click it to see more details.  This is the DX9 error from your dxdiag:

    Nombre de evento: CLR20r3
Respuesta: No disponible
Identificador de archivo .cab: 0

Firma del problema:
P1: sims3launcher.exe
P2: 1.0.0.0
P3: 568d485b
P4: Sims3Launcher
P5: 1.0.0.0
P6: 568d485b
P7: 93b
P8: 129
P9: System.DllNotFoundException
P10:

    The Reliability Monitor entry will look a bit different, but you should still see that sims3launcher.exe crashed with a System.DllNotFoundException error.  If you're not sure what you're looking at, feel free to post the RM info here.  If you do see the DX9 error, manually install it (again), as described here:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861

Kuxarah's avatar
Kuxarah
3 years ago

My antivirus is Windows Defender, both The Sims 3 folder and EA App folder are on the exclusion list (Controlled Folder Access is disabled anyway). Documents is not directed to OneDrive either; DxDiag attached

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Kuxarah  Your dxdiag shows that you were in fact seeing the DirectX 9 issue, but the more recent crashes the dxdiag lists are of Razer Synapse.  So try uninstalling all your Razer software and see whether Sims 3 works.  If it does, you can try reinstalling the Razer software, one application at a time, and testing.  Sometimes all it takes is an uninstall and reinstall, but it's best to test at least once with the apps not present at all.

If you still can't play, please make sure you're not still seeing the DX9 error.  You can do that by looking for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've uninstalled the Razer apps.  If you find one, double-click it to see more details.  This is the DX9 error from your dxdiag:

Nombre de evento: CLR20r3
Respuesta: No disponible
Identificador de archivo .cab: 0

Firma del problema:
P1: sims3launcher.exe
P2: 1.0.0.0
P3: 568d485b
P4: Sims3Launcher
P5: 1.0.0.0
P6: 568d485b
P7: 93b
P8: 129
P9: System.DllNotFoundException
P10:

The Reliability Monitor entry will look a bit different, but you should still see that sims3launcher.exe crashed with a System.DllNotFoundException error.  If you're not sure what you're looking at, feel free to post the RM info here.  If you do see the DX9 error, manually install it (again), as described here:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861

  • Kuxarah's avatar
    Kuxarah
    3 years ago
    @puzzlezaddict Okay, stupid me, the problem all along is that I did wrong the DirectX Install, I didn't open the ".exe" that it leaves after you open the downloaded file, I literally skipped the whole tutorial, thank you so much for your help and your time, you are a real one.

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