Just got everything fixed by a support agent, thank you very much!
Community ManagerHey @Khristal34,
Sorry for the concern and confusion with this.
Just to clarify, certain sunset games - including Sims 3 - may not transfer correctly when merging accounts. In situations where they don't correctly transfer, you would fully lose access once the old account is deactivated.
From what I'm seeing here, only one of the packs actually transferred over, so that may have been the content the second advisor was referring to in this case. Some things transferred, but certainly not the majority or the base game itself.
There wouldn't be any delay in your titles showing up once a merge/transfer is complete, so in this case it would be best to reach back out to support to have another advisor try again.
It's possible they may be able to try the merge again for that other Sims 3 content that hasn't shown up, if those weren't just lost per the original disclaimer that was agreed to in chat. Support would be best to discuss the details we wouldn't be able to get into here on the boards. 🙂
Hi, so if the content wasn't correctly transferred is there any way possible I can get back my games? Now I can't play any sims 3 games because it says that the code has been already redeemed in other account. That would mean I can't install the base game and play any expansions packs at all. I saw other posts of people that could properly merge the Sims 3 it just wouldn't make any sense that I would lose everything. Yes, I was told that I could lose some contents like in store objects or other stuff but not ALL the games. That it's just crazy, there must be something that can be done. When I asked about the game and the packs I understood that they were referring to everything, I will contact again, i'm just so sad, I really hope I didn't lose everything.
@Khristal34 It's worth contacting support again and linking EA_Mako's reply in this thread to clarify what you're asking for.
Community ManagerRight, while there's always a possibility something doesn't transfer correctly, from what I can see here this may just be a matter of having an advisor take another look at transferring the base game and other packs specifically.
Typically once a merge is complete you'll be able to see and access everything on the new account right away, so it would be best to have an advisor give this another try rather than waiting in this case.
Do feel free to link support to this thread as @puzzlezaddict mentioned if there's any other confusion in chat!
Just got everything fixed by a support agent, thank you very much!
