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Anonymous's avatar
Anonymous
10 years ago
Solved

Sims 3 won't play after intro

I haven't played Sims 3 in a while, and thought I'll play it again. After opening the launcher and pressing play, the game loads, but instantly goes back to desktop, and I have to press the icon on t...
pc
technical issues
  • roberta591's avatar
    roberta591
    10 years ago

    @iga2001 Let's try the factory reset - here's a link - factory reset This will tell you if the game is damaged or the user data is causing the trouble.

    • roberta591's avatar
      roberta591
      Hero (Retired)
      10 years ago

      @iga2001 Can you log in at the launcher? What is the version of the game - lower left in the launcher? Have you updated your video drivers? Could you post your computer's dxdiag. Thank you

      • Anonymous's avatar
        Anonymous
        10 years ago

        @roberta591

        Yes, I can log in at the launcher. My current version is 1.69.43.024017. I'm not sure what video drivers are, and if they are updated.

        Operating System: Windows 10 Home 64-bit (10.0, Build 10586)

        Processor: AMD A8-5550M APU with Radeon(tm) HD Graphics (4 CPUs) ~2.1GHz

        Memory: 8192MB RAM

        Name: AMD Radeon HD 8550G + HD 8670M Dual

        Date: 8/6/2015 00:00:00

        If you need more information, just tell me and I will send you all of it

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