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summerannabella's avatar
summerannabella
11 years ago
Solved

Sims 3 won't play

I did exactly what this person did: http://answers.ea.com/t5/The-Sims-3/Sims-3-game-launcher-wont-update/td-p/900670 I downloaded the patch, after downloading the patch  I got Sims 3 University Lif...
pc
technical issues
  • crinrict's avatar
    crinrict
    11 years ago

    Many people with your cpu have the same issue: They can play the base game but not any expansions.

    The minimum requirements need at least a 2.4 ghz CPU or equivalent. You only have a AMD 1.0 ghz which is not an equivalent.

    I would try to get a refund for your expansion pack through a game advisor

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page

summerannabella's avatar
summerannabella
11 years ago
Spoiler
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 349.9 GB
Total Space: 457.5 GB
File System: NTFS
Model: HGST HTS545050A7E680 SATA Disk Device

Drive: D:
Free Space: 1.9 GB
Total Space: 18.6 GB
File System: NTFS
Model: HGST HTS545050A7E680 SATA Disk Device

Drive: E:
Model: hp DVDRAM GU90N SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 03:46:35, 164352 bytes

--------------
System Devices
--------------
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1534&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
Driver: n/a

Name: AMD Radeon HD 8210
Device ID: PCI\VEN_1002&DEV_9834&SUBSYS_21F7103C&REV_00\3&2411E6FE&0&08
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1331 (English), 9/25/2013 22:10:44, 12533760 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 9/25/2013 20:36:34, 43520 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6340 (English), 9/25/2013 20:41:10, 619008 bytes
Driver: C:\Windows\system32\atiumd64.dll, 9.14.0010.0984 (English), 9/25/2013 22:12:42, 7256496 bytes
Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0415 (English), 9/25/2013 22:12:44, 6767240 bytes
Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0025 (English), 9/25/2013 21:05:26, 190976 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 8/8/2013 04:22:00, 716208 bytes
Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 9/25/2013 22:13:16, 78432 bytes
Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 9/25/2013 22:13:20, 78432 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1128 (English), 9/25/2013 20:42:02, 784384 bytes
Driver: C:\Windows\system32\atiumd6a.cap, 9/25/2013 21:07:28, 3388672 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 9/25/2013 21:07:56, 26112 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 9/25/2013 21:28:12, 368640 bytes
Driver: C:\Windows\system32\ativvsva.dat, 9/25/2013 21:07:28, 157144 bytes
Driver: C:\Windows\system32\ativvsvl.dat, 9/25/2013 21:07:28, 204952 bytes
Driver: C:\Windows\system32\ativvaxy_cik.dat, 9/13/2013 02:18:40, 233652 bytes
Driver: C:\Windows\system32\ativvaxy_cik_nd.dat, 9/13/2013 02:18:48, 233392 bytes
Driver: C:\Windows\system32\ativce02.dat, 9/10/2013 02:19:36, 82416 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1159 (English), 9/25/2013 21:06:56, 239616 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1159 (English), 9/25/2013 21:07:50, 571904 bytes
Driver: C:\Windows\system32\atidemgy.dll, 4.05.5016.9241 (English), 9/25/2013 21:08:04, 442368 bytes
Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.12422 (English), 9/25/2013 21:31:20, 25387520 bytes
Driver: C:\Windows\system32\aticalrt64.dll, 6.14.0010.1848 (English), 9/25/2013 21:28:02, 62464 bytes
Driver: C:\Windows\system32\aticalcl64.dll, 6.14.0010.1848 (English), 9/25/2013 21:27:52, 55808 bytes
Driver: C:\Windows\system32\aticaldd64.dll, 6.14.0010.1848 (English), 9/25/2013 21:27:34, 15716352 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/13/2011 09:06:18, 3917 bytes
Driver: C:\Windows\system32\atiu9p64.dll, 8.14.0001.6340 (English), 9/25/2013 22:13:12, 114488 bytes
Driver: C:\Windows\system32\atiuxp64.dll, 8.14.0001.6340 (English), 9/25/2013 22:13:14, 142792 bytes
Driver: C:\Windows\system32\atig6pxx.dll, 8.14.0001.6340 (English), 9/25/2013 20:41:38, 75264 bytes
Driver: C:\Windows\system32\atig6txx.dll, 8.14.0001.6340 (English), 9/25/2013 20:41:28, 100352 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 4/11/2013 02:34:26, 118784 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 9/25/2013 21:28:36, 530832 bytes
Driver: C:\Windows\system32\amdmiracast.dll, 9/25/2013 22:06:10, 781312 bytes
Driver: C:\Windows\system32\amdhdl64.dll, 9/25/2013 20:36:14, 134144 bytes
Driver: C:\Windows\system32\atidxx64.dll, 8.17.0010.0519 (English), 9/25/2013 22:13:04, 9464840 bytes
Driver: C:\Windows\SysWOW64\atiumdag.dll, 9.14.0010.0984 (English), 9/25/2013 22:12:50, 6189416 bytes
Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0415 (English), 9/25/2013 22:12:54, 6176008 bytes
Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 9/25/2013 22:13:16, 71704 bytes
Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 9/25/2013 22:13:20, 71704 bytes
Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1128 (English), 9/25/2013 20:41:52, 594944 bytes
Driver: C:\Windows\SysWOW64\atiumdva.cap, 9/25/2013 20:52:48, 3422720 bytes
Driver: C:\Windows\SysWOW64\ativvsva.dat, 9/25/2013 21:07:28, 157144 bytes
Driver: C:\Windows\SysWOW64\ativvsvl.dat, 9/25/2013 21:07:28, 204952 bytes
Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.12422 (English), 9/25/2013 21:13:52, 21400064 bytes
Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.17.0010.0519 (English), 9/25/2013 22:13:00, 8215992 bytes
Driver: C:\Windows\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 9/25/2013 21:28:00, 52224 bytes
Driver: C:\Windows\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 9/25/2013 21:27:50, 49152 bytes
Driver: C:\Windows\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 9/25/2013 21:24:24, 14302208 bytes
Driver: C:\Windows\SysWOW64\atipblag.dat, 9/13/2011 09:06:18, 3917 bytes
Driver: C:\Windows\SysWOW64\atiu9pag.dll, 8.14.0001.6340 (English), 9/25/2013 22:13:12, 97984 bytes
Driver: C:\Windows\SysWOW64\atiuxpag.dll, 8.14.0001.6340 (English), 9/25/2013 22:13:14, 125824 bytes
Driver: C:\Windows\SysWOW64\atigktxx.dll, 8.14.0001.6340 (English), 9/25/2013 20:41:20, 96768 bytes
Driver: C:\Windows\SysWOW64\atiglpxx.dll, 8.14.0001.6340 (English), 9/25/2013 20:41:32, 69632 bytes
Driver: C:\Windows\SysWOW64\atiapfxx.blb, 9/25/2013 21:28:36, 530832 bytes
Driver: C:\Windows\SysWOW64\amdhdl32.dll, 9/25/2013 20:36:12, 123392 bytes
Driver: C:\Windows\atiogl.xml, 5/5/2013 06:22:38, 47164 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 4/11/2013 02:34:26, 51200 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 4/11/2013 02:34:26, 332800 bytes
Driver: C:\Windows\system32\amdave64.dll, 5.04.0006.0000 (English), 9/25/2013 20:40:36, 96256 bytes
Driver: C:\Windows\SysWOW64\amdave32.dll, 5.04.0006.0000 (English), 9/25/2013 20:40:30, 90624 bytes
Driver: C:\Windows\system32\atisamu64.dll, 7.01.0000.0001 (English), 9/25/2013 20:40:16, 89088 bytes
Driver: C:\Windows\system32\amdhcp64.dll, 1.00.0000.0001 (English), 9/25/2013 22:13:22, 156712 bytes
Driver: C:\Windows\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 9/25/2013 20:40:10, 80896 bytes
Driver: C:\Windows\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 9/25/2013 22:13:22, 141256 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6340 (English), 9/25/2013 20:41:32, 69632 bytes
Driver: C:\Windows\system32\aticfx64.dll, 8.17.0010.1230 (English), 9/25/2013 22:13:10, 1236176 bytes
Driver: C:\Windows\SysWOW64\aticfx32.dll, 8.17.0010.1230 (English), 9/25/2013 22:13:08, 1029080 bytes
Driver: C:\Windows\system32\OpenCL.dll, 1.02.0011.0000 (English), 9/25/2013 21:45:02, 63488 bytes
Driver: C:\Windows\system32\amdocl64.dll, 10.00.1268.0001 (English), 9/25/2013 21:49:02, 28192768 bytes
Driver: C:\Windows\system32\amdocl_as64.exe, 9/25/2013 21:49:40, 1187342 bytes
Driver: C:\Windows\system32\amdocl_ld64.exe, 9/25/2013 21:49:40, 1061902 bytes
Driver: C:\Windows\system32\OpenVideo64.dll, 10.00.1268.0001 (English), 9/25/2013 21:49:36, 98816 bytes
Driver: C:\Windows\system32\OVDecode64.dll, 10.00.1268.0001 (English), 9/25/2013 21:49:24, 86528 bytes
Driver: C:\Windows\system32\clinfo.exe, 9/25/2013 21:49:52, 229376 bytes
Driver: C:\Windows\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 9/25/2013 21:44:58, 57344 bytes
Driver: C:\Windows\SysWOW64\amdocl.dll, 10.00.1268.0001 (English), 9/25/2013 21:46:52, 23761408 bytes
Driver: C:\Windows\SysWOW64\amdocl_as32.exe, 9/25/2013 21:49:40, 995342 bytes
Driver: C:\Windows\SysWOW64\amdocl_ld32.exe, 9/25/2013 21:49:40, 798734 bytes
Driver: C:\Windows\SysWOW64\OpenVideo.dll, 10.00.1268.0001 (English), 9/25/2013 21:49:30, 83456 bytes
Driver: C:\Windows\SysWOW64\OVDecode.dll, 10.00.1268.0001 (English), 9/25/2013 21:49:18, 73216 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 9/25/2013 22:04:34, 257536 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 9/25/2013 22:05:14, 305152 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 9/25/2013 21:36:16, 195584 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_64.dll, 1.00.0000.0001 (English), 9/25/2013 21:36:52, 231936 bytes
Driver: C:\Windows\system32\coinst_13.152.1.3.dll, 1.00.0005.0009 (English), 9/25/2013 21:49:26, 127488 bytes

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_21F7103C&REV_39\3&2411E6FE&0&9A
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:33, 89952 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:34, 439136 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:34, 422240 bytes

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_21F7103C&REV_39\3&2411E6FE&0&92
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:33, 89952 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:34, 439136 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:34, 422240 bytes

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1532&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_9840&SUBSYS_21F7103C&REV_00\3&2411E6FE&0&09
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 03:19:14, 77312 bytes

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1536&SUBSYS_21F7103C&REV_00\3&2411E6FE&0&00
Driver: n/a

Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1022&DEV_7813&SUBSYS_21F7103C&REV_01\3&2411E6FE&0&A7
Driver: C:\Windows\system32\DRIVERS\sdbus.sys, 6.03.9600.17031 (English), 2/22/2014 11:00:25, 236888 bytes
Driver: C:\Windows\system32\DRIVERS\dumpsd.sys, 6.03.9600.17031 (English), 2/22/2014 11:00:20, 151384 bytes


summerannabella's avatar
summerannabella
11 years ago
Spoiler
--------------- Diagnostics --------------- Windows Error Reporting: +++ WER0 +++: Fault bucket -1640068406, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: OriginLegacyCLI.exe P2: 8.1.0.1556 P3: 4de4e4d1 P4: EACore.dll P5: 3.0.0.255 P6: 4e446ab8 P7: c0000094 P8: 0018ccab P9: P10: +++ WER1 +++: Fault bucket 90343744367, type 5 Event Name: PDUWICA Response: Not available Cab Id: 0 Problem signature: P1: 101 P2: 2 P3: 6.3.0.0 P4: 1033 P5: 7 P6: P7: P8: P9: P10: +++ WER2 +++: Fault bucket 494923895, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Morrowind.exe P2: 1.6.0.1820 P3: 72456542 P4: Morrowind.exe P5: 1.6.0.1820 P6: 72456542 P7: c00000fd P8: 00093b26 P9: P10: +++ WER3 +++: Fault bucket 73255121936, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Morrowind.exe P2: 1.6.0.1820 P3: 72456542 P4: KERNELBASE.dll P5: 6.3.9600.17055 P6: 532943a3 P7: c00000fd P8: 00011d4d P9: P10: +++ WER4 +++: Fault bucket 90343744367, type 5 Event Name: PDUWICA Response: Not available Cab Id: 0 Problem signature: P1: 101 P2: 2 P3: 6.3.0.0 P4: 1033 P5: 7 P6: P7: P8: P9: P10: +++ WER5 +++: Fault bucket 73159752540, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Morrowind.exe P2: 1.6.0.1820 P3: 72456542 P4: ntdll.dll P5: 6.3.9600.17031 P6: 5308893d P7: c0000005 P8: 000401bf P9: P10: +++ WER6 +++: Fault bucket 449939875, type 5 Event Name: FaultTolerantHeap Response: Not available Cab Id: 0 Problem signature: P1: Morrowind.exe P2: 1.6.0.1820 P3: 72456542 P4: ffffbaad P5: P6: P7: P8: P9: P10: +++ WER7 +++: Fault bucket 401603736, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Morrowind.exe P2: 1.6.0.1820 P3: 72456542 P4: Morrowind.exe P5: 1.6.0.1820 P6: 72456542 P7: c0000005 P8: 00077945 P9: P10: +++ WER8 +++: Fault bucket 90343744367, type 5 Event Name: PDUWICA Response: Not available Cab Id: 0 Problem signature: P1: 101 P2: 2 P3: 6.3.0.0 P4: 1033 P5: 7 P6: P7: P8: P9: P10: +++ WER9 +++: Fault bucket 90343744367, type 5 Event Name: PDUWICA Response: Not available Cab Id: 0 Problem signature: P1: 101 P2: 2 P3: 6.3.0.0 P4: 1033 P5: 7 P6: P7: P8: P9: P10:

Doesn't look to have any errors aside from in Origin.

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