Same thing happened to me. Bought Hidden Springs thru Origin, it is NO where to be found. Getting a little frustrated as this was 4 days ago. Its not on my sims3 account, its not on origin, its not in an email. Can't enter a code cause I bought the digital file. Plus have messaged them twice now, still NO response! I am about to open up a dispute on paypal to get my money back, this is crap!
FAQ store worlds and how they work http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911
if in the event you need to contact CS here's how
They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
step by step
1.https://help.ea.com/contact-us
2.Set your language to US at the bottom
3.Describe your issue with a few words
4.Select Product: The Sims 3
5.Select Category: Billing/Purchasing or Account Management
6.Select Platform: PC
7.Click Find solution
8.Scroll down and click I still need help
9.Click Chat Now to chat with a Game Advisor
