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I have read through a few other answered questions, and none of them seem to have a solution to my problem. I have checked under the "View Game Details" around 5 times to be sure that my Expansion Pa...
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Okay, if this can help figure out exactly what the problem is, I have two base games, and I feel like one of them disappeared along with the expansion packs..
The one that is installed on my Origin right now is the one I got AFTER the first one, and came with the pack with both Island Paradise and The Sims 3, and the installation code matches the second one and not my original. My other base game disc is lost, although I have the code, but is sadly the one with all of my expansion packs downloaded.
you will need to contact CS then only they can look at accounts/account related/missing games/code issues
contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
if your stuck in a loop on live chat time is X amount and it still doesn't connect try try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox
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