MarianneChadwick Did you try the workarounds for the Alder Lake issue? If not, or you're not sure you got all of them, please see the accepted solution of this thread:
Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU | EA Forums - 8265525
If that doesn't help, or you don't have a newer Intel processor, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
