Supernatural crashes to desktop when in Life Mode
So hello~
I've had this problem ever since I bought supernatural, which was this summer, and I can't figure out what is going on. I'm not that much of a computer person so you'll have to bear with me when it comes to the techy stuff.
- I only have The Sims 3 base game and Supernatural expansion pack, both on CDs.
- My base game is at 15.0.135.018001 (I might as well add that I can't update to the newest patch, since the game then doesn't load past launcher. I get a black screen and then either have to reboot or my computer does it before me. So if I absolutely HAVE to update, it will have to be to one of the patches that don't crash me.)
- When I first run the Supernatural expansion pack, the game loaded up until the Moonlight Falls loading screen, when it was close to the end of loading, it crashed to desktop.
- Next time I run it, it worked well until around 20 minutes into the game in Life Mode. It works completely well in Create a Sim and build mode etc. The only problem is life mode.
- After that it begun crashing to desktop 1-5 minutes into gameplay in life mode.
- No CC or any modifications made to the game
- Tried deleting cache, not working.
Here's the DxDiag:
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System Information
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Time of this report: 8/25/2013, 11:36:15
Machine name: YOUR-E6F02835AE
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: RA909AA-ABU m7510.uk
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 997MB used, 1460MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7300 LE
Manufacturer: NVIDIA
Chip type: GeForce 7300 LE
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_01D1&SUBSYS_03461043&REV_A1
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8391 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/14/2006 05:05:00, 3960064 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 2/14/2006 05:05:00, 3642784 bytes
Device Identifier: {D7B71E3E-4291-11CF-3453-4C2300C2CB35}
Vendor ID: 0x10DE
Device ID: 0x01D1
SubSys ID: 0x03461043
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 100.9 GB
Total Space: 183.7 GB
File System: NTFS
Model: ST3200827AS
Drive: D:
Free Space: 0.6 GB
Total Space: 7.1 GB
File System: FAT32
Model: ST3200827AS
Drive: E:
Model: HL-DT-ST DVDRRW GSA-H21L
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 19:40:46, 62976 bytes
--------------
System Devices
--------------
Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&F9
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 20:51:52, 3328 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 19:40:29, 24960 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 19:40:30, 96512 bytes
Name: Intel(R) PRO/100 VE Network Connection
Device ID: PCI\VEN_8086&DEV_27DC&SUBSYS_2A3B103C&REV_01\4&1AF1648C&0&40F0
Driver: C:\WINDOWS\system32\DRIVERS\e100b325.sys, 8.00.0021.0000 (English), 6/13/2005 20:58:04, 162816 bytes
Driver: C:\WINDOWS\system32\Prounstl.exe, 8.00.0007.0000 (English), 6/15/2005 21:27:42, 126976 bytes
Driver: C:\WINDOWS\system32\e100b325.din, 5/19/2005 15:38:26, 5178 bytes
Driver: C:\WINDOWS\system32\NicCo32.dll, 1.00.0005.0000 (English), 6/15/2005 06:08:42, 20480 bytes
Driver: C:\WINDOWS\system32\NicIn32.dll, 9.00.0002.0000 (English), 5/19/2005 15:28:12, 21504 bytes
Driver: C:\WINDOWS\system32\e100bmsg.dll, 8.00.0020.0000 (English), 6/16/2005 15:48:24, 36864 bytes
Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&FB
Driver: n/a
Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 17:36:05, 144384 bytes
Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 30208 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 01:11:54, 7168 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&EB
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&E8
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 20608 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 74240 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
Name: Intel(R) 82801GR/GH SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_27C3&SUBSYS_2A3B103C&REV_01\3&2411E6FE&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\iaStor.sys, 5.05.0000.1035 (English), 10/12/2005 19:07:12, 874240 bytes
Name: Intel(R) 82801GH (ICH7DH) LPC Interface Controller - 27B0
Device ID: PCI\VEN_8086&DEV_27B0&SUBSYS_00000000&REV_01\3&2411E6FE&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 19:36:41, 37248 bytes
Name: Intel(R) 945G/GZ/P/PL PCI Express Root Port - 2771
Device ID: PCI\VEN_8086&DEV_2771&SUBSYS_00000000&REV_81\3&2411E6FE&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 19:36:44, 68224 bytes
Name: Intel(R) 945G/GZ/P/PL Processor to I/O Controller - 2770
Device ID: PCI\VEN_8086&DEV_2770&SUBSYS_00000000&REV_81\3&2411E6FE&0&00
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&2411E6FE&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 19:36:44, 68224 bytes
Name: Agere Systems PCI-SV92PP Soft Modem
Device ID: PCI\VEN_11C1&DEV_0620&SUBSYS_062011C1&REV_00\4&1AF1648C&0&28F0
Driver: C:\WINDOWS\system32\DRIVERS\AGRSM.sys, 2.01.0065.0000 (English), 1/26/2006 00:24:30, 1149888 bytes
Driver: C:\WINDOWS\agrsmdel.exe, 1.07.0000.0000 (English), 1/26/2006 22:35:18, 68096 bytes
Name: ASUSTeK LNA Tiger Hybrid Capture Device
Device ID: PCI\VEN_1131&DEV_7133&SUBSYS_48711043&REV_D1\4&1AF1648C&0&20F0
Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/14/2008 01:11:56, 4096 bytes
Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/14/2008 01:12:42, 129536 bytes
Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 20:16:36, 141056 bytes
Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:14, 60160 bytes
Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 20:19:41, 146048 bytes
Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 19:45:15, 49408 bytes
Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/14/2008 01:12:45, 23552 bytes
Driver: C:\WINDOWS\system32\kstvtune.ax, 5.03.2600.5512 (English), 4/14/2008 01:12:42, 61952 bytes
Driver: C:\WINDOWS\system32\ksxbar.ax, 5.03.2600.5512 (English), 4/14/2008 01:12:42, 43008 bytes
Driver: C:\WINDOWS\system32\kswdmcap.ax, 5.03.2600.5512 (English), 4/14/2008 01:12:42, 91136 bytes
Driver: C:\WINDOWS\system32\vidcap.ax, 5.01.2600.5512 (English), 4/14/2008 01:12:42, 28672 bytes
Driver: C:\WINDOWS\system32\vfwwdm32.dll, 5.01.2600.5512 (English), 4/14/2008 01:12:08, 53760 bytes
Driver: C:\WINDOWS\system32\iyuv_32.dll, 5.01.2600.5908 (English), 11/27/2009 17:07:34, 48128 bytes
Driver: C:\WINDOWS\system32\msh263.drv, 5.01.2600.5512 (English), 4/14/2008 01:12:45, 294912 bytes
Driver: C:\WINDOWS\system32\msyuv.dll, 5.03.2600.5908 (English), 11/27/2009 18:11:44, 17920 bytes
Driver: C:\WINDOWS\system32\BdaPlgIn.ax, 5.03.2600.5512 (English), 4/14/2008 01:12:42, 18432 bytes
Driver: C:\WINDOWS\system32\MSDvbNP.ax, 6.05.2710.2732 (English), 8/5/2005 21:01:54, 58368 bytes
Driver: C:\WINDOWS\system32\PsisRndr.ax, 6.05.2710.2732 (English), 8/5/2005 21:02:00, 224256 bytes
Driver: C:\WINDOWS\system32\PsisDecd.dll, 6.05.2710.2732 (English), 8/5/2005 21:01:54, 239104 bytes
Driver: C:\WINDOWS\system32\drivers\BdaSup.sys, 5.03.2600.5512 (English), 4/13/2008 19:46:21, 11776 bytes
Driver: C:\WINDOWS\system32\tsbyuv.dll, 5.01.2600.5908 (English), 11/27/2009 17:07:35, 8704 bytes
Driver: C:\WINDOWS\system32\drivers\3xHybrid.sys, 13.03.0001.0004 (English), 2/15/2006 03:07:24, 2825088 bytes
Driver: C:\WINDOWS\system32\34CoInstaller.dll, 2/27/2003 19:07:20, 3072 bytes
Driver: C:\WINDOWS\system32\Macrovision.dll, 5.00.1636.0001 (English), 7/12/2005 04:33:28, 49152 bytes
Driver: C:\WINDOWS\system32\TvRatings.dll, 1.00.0000.0003 (English), 8/5/2005 03:32:56, 77824 bytes
Name: VIA OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_2A3B103C&REV_C0\4&1AF1648C&0&08F0
Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 61696 bytes
Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 53376 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 61824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 60800 bytes
Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 13:46:40, 6400 bytes
Name: NVIDIA GeForce 7300 LE
Device ID: PCI\VEN_10DE&DEV_01D1&SUBSYS_03461043&REV_A1\4&11C8B129&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 3642784 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 3960064 bytes
Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 143426 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0010.8391 (), 2/14/2006 05:05:00, 94208 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 5419008 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 7557120 bytes
Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 86016 bytes
Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0010.8391 (English), 2/14/2006 05:05:00, 81920 bytes
Driver: C:\WINDOWS\help\nvcpl.hlp, 2/14/2006 05:05:00, 170133 bytes
Driver: C:\WINDOWS\help\nvwcplen.hlp, 2/14/2006 05:05:00, 55444 bytes
Driver: C:\WINDOWS\system32\nvcod.dll, 1.00.0000.0035 (English), 2/14/2006 05:05:00, 35840 bytes
Driver: C:\WINDOWS\system32\nvcodins.dll, 1.00.0000.0035 (English), 2/14/2006 05:05:00, 35840 bytes
Your video driver is WAY out of date. It is known that while you computer meets the bare minimum (1 g of memory) your computer would in general run much better with more memory. There are a few issues. The video chip may not handle SUPER. Your computer has Windows XP. Microsoft is ending support for Windows XP on April 8, 2014. I'm guessing that computer is at least 6 years old and the technology is 2 generations out of date (at least) based on the fact your computer uses ddr memeory. I recommend updating the video driver.