"The license limit for this product has been reached."
So I just bought the Sims Seasons expansion after re-installing all of my games off Origin, and while I understand what this message means I'm not seeing any problems that are similar to mine.
I first re-istalled all my previous Sims games before buying Seasons. After I bought Seasons I dowloaded all of the things I had bought in the past from the Sims store and installed them plus a few sims from the Exchange. All was well until I tried to play the game and got the popular 'Disk Authentication Error!' message, which was strange seeing as I am using Origin and digital copies. So I restarted and repaired my Seasons file through Origin, and when that finished hit play and it worked! At least until the 'License Limit' message popped up.
So while I understand what this message means not only have I NOT installed/re-installed any of the games five or more times, but I also get the message only when hitting play, which means all my games have already been installed. I'm sure I will have to talk to EA customer service about this in the morning but I was just curious if anyone else has had any similar problems with this error after the games have already been installed?
I knew that I would need to contact EA support on this and, as I stated, I know and understand what the message was saying, so that's not what I was asking. I was just wondering if anyone else had experienced the same problem under the strange circumstances. I suspected that my license limit had not TRULY been reached, namely because the error had appeared after fixing another separate problem I had been having (Disk Authentication Error!), and I was correct.
I did indeed have to talk to EA customer support and I was pleasantly surprised at the response time and the help I received. Also, the man on the other end of the phone stayed on with me for 1h 10m without ever becoming irritated or short with me and, by the end of it all, had legitimately FIXED my problem. I had NO TROUBLE with the man and in case anyone is wondering what my problem was, I will explain.
Turns out if you bought one or more games as a physical disc and installed them via the disc only to unistall them and then re-install them via Origin this message will come up. It's because Origin is trying to run the game off the code through Origin (the digital version) while your computer is trying to run it through the physical copies code. So to fix the problem I first had to unistall every game (which was a bummer, but worth it in the end) and then download THIS program to clean out old and unused files. By doing this it cleaned out the old file that my computer was trying to use to run the game and fixed my problem. Another IMPORTANT step is that I had to re-install the games in a SPECIFIC ORDER, which was the order in which the games were released. Super easy but apparently crucial.
And yes, the man from EA customer service sat through the entire thing with me up until the point where I started installing the games. He was freaking awesome.So I hope that this could maybe help anyone who possibly has the same issues as I was having, because while I'm glad to have it all fixed 1h 10m is a loooong time to be on the phone with customer service.
