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luckypalmer's avatar
luckypalmer
5 years ago
Solved

The Sims 3 64-bit & metal NOT WORKING

Hi, I have recently purchased the Sims 3 64-bit and metal update and it took around 7hrs to install for it to then be incomplete and need to be reinstalled. I am not sure if this is due to a bug or t...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @luckypalmer  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't help, try playing while your computer is offline.  Sign into Origin and put it in offline mode, then disable wifi and/or unplug the ethernet cable before opening the launcher.

luckypalmer's avatar
luckypalmer
5 years ago

Thank you for all your help. Sorry, I'm not very tech-savvy, The Sims 3 does not load onto my laptop though, there's always an error. Ok, so I've just checked if my mac supports metal and it does. So you're saying I should uninstall the 32-bit version and upgrade to high Sierra?

Thank you again for all your time!! 🙂 

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@luckypalmer  Yes, if your Mac does in fact support Metal, go ahead and do a clean uninstall of the old version of Sims 3, upgrade to at least High Sierra, and you'll be able to install the 64-bit version of Sims 3.  Here's how to do a clean uninstall:

https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

Here are the links for High Sierra and Mojave:

https://support.apple.com/en-us/HT208969

https://support.apple.com/en-us/HT210190

You don't need to install Catalina; either of the above would be fine.

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