The Sims 3: CD Key doesn't working.

EA_Solaire​ Good day!

What if you submitted a case with EA Support for this exact issue, and they resolve the case with no contact to you or information provided on the results, and you're still unable to register with the activation CD Key provided upon installation?

Hi guys, 

I hope somebody can help as I have just spent an hour on the live chat with somebody who wasn’t acknowledging what I was saying & kept telling me to come here. 

I have just redeemed 4 keys for The Sims 3 expansions on EA Play. They all said ‘redeemed successfully’ and 2 of them installed fine. 

2 of them however (into the future & island paradise), took me to the product pages and are showing as ‘purchase for £XX.XX’ and there is no trace of them in my purchase history.  I waited the recommended half hour before seeking help & still no success. 

The agent in the live chat confirmed that they were redeemed using my account but was refusing to acknowledge that I don’t have access to them and we spent the last hour going around in circles. I even asked to raise a complaint several times to be told effectively ‘I am going to help you but I can’t promise that you’ll receive any contact, please check social media channels’.

I’m praying somebody here can put me in the right direction to access the products that I purchased. I would be incredibly grateful for any help 🙏 

IDK/IDC about anything of that. But TS3 Exchange (Workshop) doesn't working because of that issue. At least the game working, but the fact itself - licensed copy can't be activated, and I can't use Exchange. Now we need only wait for response from devs.

I am also having this same issue, I am unable to use a lot of the functions because of this