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zaraP12's avatar
zaraP12
11 months ago
Solved

The sims 3 Dragon valley

SO i bought sims 3 dragon valley on ea app. It doesnt show up in my game but on ea app it says i own it. i already found on this page how to fix through the code on the sims 3 store page but that pag...
technical issues
the sims 3 store
  • zaraP12's avatar
    zaraP12
    11 months ago

    FIXED!!!!

    For a week i could not open redeem a code on the sims 3 website. It showed me a text that the site is down be right back. I was contacting many ea helpers via email or live chat but even tried their best to help me. At last i dont know how its connected but i uninstalled the game and suddenly the website was working. 

    HERE ARE SOME TIPS ea told me to try to make the website work (maybe your problem) :

    different browser 

    private window

    clear cache, cookies, history

    disable vpn on computer 

    repair the game

    change password on ea

    verify email adress

    hope this helps! 🙂 

zaraP12's avatar
zaraP12
11 months ago

Yes but that site when i click on my account or redeem a code it takes me to a picture that says that the site is down for more days. is there any other way how to fix it without the sims 3 store site?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @zaraP12  The Redeem a Code page worked fine for me just now.  Please try loading it in a private browser window, or use Firefox rather than Chrome or Edge.

    • zaraP12's avatar
      zaraP12
      11 months ago

      this is what i get everywhere everytime

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        11 months ago

        @zaraP12  Try a private Firefox window.  And if you're using a VPN, disable it and restart your computer.

        If that doesn't help, try a different device, one that is connected to a different network (i.e. not your home wifi).

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