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Anonymous's avatar
Anonymous
14 years ago

The Sims 3 error code 289

I updated my game yesterday for the first time since I have had the Sims 3 installed (I only had internet to do it yesterday). I have the base pack and world adventures installed. It updated with the...
pc
technical issues
crinrict's avatar
crinrict
Hero+
14 years ago

I don't know if the launcher deletes the file after it's done.

Here are the links to the current manual patches: http://sims3.crinrict.com/en/2012/08/patch-1-38.html

If you need to reinstall the game, get the super patch but it's 1.1 GB big in size.

Screenshots might help me determine whether it is a game message or if something is going on with your Windows system. Best thing to do is upload the screenshots to some file sharing sites like imageshack or photobucket and post the links here.

We're not allowed to post Email addresses here for security reasons.

crinrict's avatar
crinrict
Hero+
14 years ago

Don't know if you're still reading but I was consulting with someone on this error and here's a bunch of questions that might help find a solution to this issue

I c/p the questions so the pronoun is off, sorry about that.

  • if they visit thesims3.com immediately when they get this error, can they load the page? Can they login?
  • can they attach their error log that is referenced in the error msg? So we can take a look? I believe it is "Sims3LauncherLogFile.log" in the User documents folder.
  • Since they still get the error if they bypass Launcher to play the game, have they done DEP on ts3w.exe? If they have not bypassed Launcher to start the game, we need to ask them to do so.
  • If they need to install Sims3Packs, does this error happen again when Origin is updated? Or Origin no longer installed? If it is still installed, is it set to start automatically and log you in automatically? They empty their Downloads folder except for the one item they want to install? If there's more than one, just pick one to test with.
  • Are they online via Launcher, Origin, or the game the last time they Quit either or all of these programs?
  • Do they still get the error on clean User Folders?
  • Do they still get the error if they disable their Internet?
  • We need to find the common denominator for those getting this error:
    PC or Mac? What OS version?
    What Firewall?
    What Antivirus?
    What is running in the background at the time of starting Launcher?
    What region, DVD or Digital version?
    Patched to 1.38 via Launcher or manual? If manual, incremental or Superpatcher? If Incremental, from what version previous?
    What combos of EPs + SPs? Are all of them registered with thesims3.com, if not all, which are the registered ones?
    Do they have CAW, CAP (Create-A-Pattern), CrAP (Create-A-Pet) installed?
    Where are they located? If not willing to disclose State, Country; or Country; just Continent is fine.

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